Veterinary Receptionist

Veterinary Receptionist - Lawrenceville, GA

Gwinnett Animal Clinic is Looking for an Experienced Client Service Representative!

Position Details
Role: Experienced Client Service Representative
Status: Full-Time
Salary: Negotiable and based on experience
Schedule: To be discussed during the interview process

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Gwinnett Animal Clinic is growing, and we’re looking for an experienced Client Service Representative to join our team! We are a well-established, four-doctor practice that has proudly served Lawrenceville and the surrounding communities since 1966. As our practice continues to grow, our commitment remains the same: providing exceptional veterinary care while building trusted relationships with the people who love our patients.

Our Client Service Representatives are a vital part of our care team and play an important role in creating a welcoming, organized, and positive experience for every client and patient who walks through our doors.

If you’re a dependable, compassionate self-starter who loves helping people, communicates with confidence, and thrives as part of a busy veterinary team, we’d love to meet you.

Why You’ll Love It Here

• Join a well-established practice with a long history in the Lawrenceville community
• Work alongside an experienced four-doctor veterinary team
• Be part of a growing hospital where client service is genuinely valued
• Build meaningful relationships with clients and their pets
• Work with teammates who value communication, collaboration, and mutual support
• Continue developing your veterinary knowledge and customer service skills
• Make a meaningful difference in the client experience every day

What You’ll Do

• Greet clients and patients with warmth, professionalism, and compassion
• Answer and direct incoming phone calls efficiently
• Respond to client questions and provide exceptional customer service
• Schedule appointments and help maintain an organized hospital calendar
• Check clients and patients in and out while maintaining accurate information
• Process payments and assist with routine client transactions
• Manage emails, messages, reminders, and other administrative tasks
• Assist clients with requests, concerns, and follow-up communication
• Maintain accurate client and patient records
• Keep the reception area organized, professional, and welcoming
• Collaborate with doctors, technicians, assistants, and fellow receptionists to support efficient patient flow
• Assist with additional front-office responsibilities as needed

What You’ll Bring

• Previous veterinary reception or customer service experience preferred
• Excellent communication and customer service skills
• Professional, positive, and dependable attitude
• Strong organizational and multitasking abilities
• Basic computer skills and comfort learning veterinary practice-management software
• Ability to communicate with clients clearly, professionally, and compassionately
• Confidence managing multiple priorities in a busy environment
• Strong attention to detail and follow-through
• Ability to work independently while remaining a collaborative team member
• Compassion for pets and the people who love them
• Motivation to learn and grow within the veterinary field

The Extras You’ll Actually Feel

At Gwinnett Animal Clinic,…