Endpoint Administrator

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

Job Title:

Endpoint Administrator

Location:

Georgia Gwinnett College

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

The Endpoint Administrator assists with the administration of the college's supported endpoint management and configuration tools, asset management, software provisioning, patch management, endpoint security, and related utilities. The Endpoint Administrator is expected to ensure procedures and practices are aligned with the University System of Georgia (USG) Information Technology (IT) handbook. The position may generate data and reports that support monitoring, compliance, and continuous improvement efforts.

The position requires strong technical knowledge and outstanding attention to detail. The Endpoint Administrator stays current on endpoint management and security best practices and collaborates with all parts of the IT organization to reduce the total cost of ownership, improve service, and enhance endpoint security.

• Create workflow task sequences for hardware and software deployment. Identify opportunities for automation and systems integration.
• Package and deploy software applications to streamline the deployment process and maintain a standardized environment.
• Manage device and software inventories using asset management tools in coordination with IT staff.
• Create and maintain comprehensive documentation for processes and procedures and technical tools/solutions.
• Act as backup for the lead endpoint administrator.
• Recommend hardware and device standards.
• Provide Tier 3 support for escalated complex endpoint issues, participate actively in incident resolution, and conduct root cause analysis.
• Maintain working knowledge of the University System of Georgia (USG) Information Technology (IT) handbook and all relevant policies, regulations, and laws as they relate to endpoint management and security.
• Other duties as assigned.

• 4 Year / Bachelor's Degree
• Three or more years of relevant experience, experience may be considered in lieu of education.

• Experience working in education.
• Experience with endpoint management systems such as MCM, Intune, and JAMF.
• Experience with scripting languages, mobile device management, and privilege/right management.
• Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions).
• Experience configuring, deploying, and managing Microsoft Security solutions.
• Demonstrated experience providing technical support.
• Demonstrated experience supporting Windows, Mac, iOS, and Android operating systems.
• Experience working in Active Directory, Entra , and policy management.
• Experience supporting Microsoft 365 applications and environment.

63,500 - 79,500

• Experience with Active Directory, Entra , and policy management.
• Experience with tools commonly used to manage and configure endpoints such as MCM, Intune, and JAMF.
• Experience with cybersecurity concepts and tools such as Microsoft Security.
• Experience with Windows and Mac operating systems.
• Experience with iOS and Android operating systems.
• Experience with Microsoft 365 applications.
• Familiarity with using ITSM solutions such as Team Dynamics, Service Now, or Solar Winds to track incidents, service requests, and maintain knowledge base content.
• Ability to conduct knowledge transfer.
• Ability to prioritize, organize and perform multiple work assignments effectively.
• Ability to communicate effectively verbally and in writing.
• Ability to apply problem solving skills.
• Demonstrated effective work habits and dependability.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://(Use the "Apply for this Job" box below)..

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://.

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are…