Desktop Support​/IT Systems Analyst - End User Services Onsite

Position: Desktop Support / IT Systems Analyst - End User Services Onsite
Lawrenceville, Georgia Onsite Contract  $26/hr - $33/hr Windows Support III – End User Services (Onsite)

Location:

Northeast Metro Atlanta (Lawrenceville, GA)
Work Arrangement:
Onsite

Employment Type:

Contract Term:
Ongoing

Position Overview The IT Windows Support Analyst III – End User Services plays a key role in supporting and maintaining an organization’s end-user computing environment. This position is responsible for delivering high-quality technical support to end users, troubleshooting complex hardware and software issues, and ensuring the stability, security, and performance of desktop systems.

The ideal candidate combines strong technical expertise with excellent communication skills and a service-oriented mindset, working collaboratively with IT teams to resolve issues, implement improvements, and support broader IT initiatives.

Key Responsibilities End-User Support Provide timely and effective technical support to end users via phone, email, and in-person interactions

Diagnose, troubleshoot, and resolve hardware, software, and peripheral issues

Deliver a high standard of customer service while addressing technical concerns

Installation & Configuration Install, configure, and maintain desktop operating systems, applications, and peripheral devices

Ensure systems remain current with patches, updates, and approved configurations

Hardware Maintenance Perform diagnostics and repairs on desktops, laptops, printers, and related equipment

Execute hardware upgrades, replacements, and lifecycle refreshes as needed

Collaboration & Escalation Partner with internal IT teams to resolve complex or high-impact technical issues

Escalate issues appropriately while keeping stakeholders informed of status and resolution

Security & Compliance Apply and support security controls to protect systems, devices, and data Ensure adherence to internal IT policies and industry best practices

Documentation

Maintain accurate records of support requests, resolutions, and asset inventory

Create and update technical documentation, troubleshooting guides, and user instructions

User Training & Enablement Provide basic training and guidance to end users on systems, applications, and best practices

Promote proactive user education to reduce recurring issues and improve system usage

Minimum Qualifications Associate’s degree in Information Technology, Computer Science, or a related field and/or equivalent relevant experience

Preferred Qualifications 5+ years of enterprise-level desktop or end-user support experience

Experience supporting complex system implementations or upgrades

Strong requirements gathering and business process analysis skills

Proven ability to troubleshoot complex, high-impact technical issues

Experience working with cross-functional teams and third-party vendors

Excellent written and verbal communication skills

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family

Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance
401(k) including match with pre and post-tax options

Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit
529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.