Sr IT Systems Admin

Incumbents are responsible for Countywide or large Departmental systems. Incumbents may serve as a project manager and coordinate projects between end-users and the IT Department and performs complex information technology work within the Department of Information Technology. This position is a grade C451.

• Develops and maintains a comprehensive understanding of assigned public safety applications, including system architecture, functionality, dependencies, integrations, and operational workflows.
• Serves as the primary technical liaison with third-party software, coordinating support requests, troubleshooting activities, product updates, and resolution of system-related issues.
• Investigates application errors, unexpected system behavior, and performance concerns by reviewing logs, analyzing system processes, examining configurations, and identifying potential causes.
• Utilizes SQL queries to retrieve, analyze, and validate application data, investigate reported issues, and assist with troubleshooting and reporting needs while maintaining data integrity.
• Develops, modifies, and executes Power Shell and Python scripts, and uses other automation tools to assist with troubleshooting, data collection, system monitoring, and routine administrative activities.
• Coordinates and validates vendor-provided application updates, patches, configuration changes, and software enhancements, including testing functionality and identifying potential impacts to existing operations.
• Works with public safety personnel and departmental stakeholders to understand operational workflows, investigate reported concerns, identify technical requirements, and evaluate potential solutions.
• Analyzes and troubleshoots data exchanges, interfaces, and integrations between public safety applications and external systems, coordinating with vendors and internal technical teams to resolve communication or data processing issues.
• Maintains detailed documentation of application configurations, system dependencies, vendor support procedures, and technical processes to facilitate efficient troubleshooting and continuity of support.
• Evaluates vendor-recommended solutions, proposed system modifications, and application enhancements to determine technical feasibility, operational impact, compatibility, and alignment with public safety business requirements.