Supervisor, Management, Operations Manager

The Supervisor has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams, coaching and training team members, maximizing efficiency and consistency of custodial services, and assisting with cleaning duties. The position is also responsible for employee hiring, training and development procedures; employee/shift scheduling practices; direct expense control, and service performance and quality service delivery.

Supervisor will be accountable for developing long-term, high quality client relationships by taking a proactive approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The Supervisor is responsible for providing vision to service team through actions, words, and actions

Recruits and hires qualified employees to meet GMI Group’s/customer’s/contract’s expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees

Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth

Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of the company.

Projects a professional image of the company to promote its goals and objectives

Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner

Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests

Works with applicable identified custodial staff to complete work schedules and post to designated areas

Reviews and processes payroll reports within 24 hours

Performs daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations).

Assesses, provides, and documents administrative, technical and equipment training needs for specified custodial staff

Conducts regularly scheduled account visits and audits with customer management, documents visit and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports

Ensures service levels and performance expectations are maintained or exceeded per client and company’s contract agreements

Manage and decrease direct cost at all accounts

Monitors, manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.

Job Type: Full-time

Salary:
From $18.00+ depend on experience

Benefits:

Vacation

Paid time off

Referral program

Schedule:

8 hour shift

Monday to Friday

Vary Shits

Some weekend

COVID-19 considerations:

To keep our office and field employees safe, we provide nitrile gloves, face masks and hand sanitizer.

Education:

High school or equivalent (Required)

Experience:

Cleaning: 5 years (Required)

Supervisor: 3 years (Preferred)

Security clearance:

Confidential (Preferred)

Background check and drug test required

Shift availability:

Evening/Night Shift (Preferred)

Work Location:

Multiple Locations