Claims Supervisor - Strategic Rotation

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As a Claims Supervisor – Strategic, you will supervise a team of Senior Claim Specialists – Strategic, assist with the supervision of field claims specialists (indirect) as necessary, and ensure all quality, productivity and customer service criteria are met while adhering to company policies and procedures.

• Supervises claims staff in their day‑to‑day operations and ensures the team executes on the fundamentals of claim handling to deliver a quality product with exceptional service.
• Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements.
• Ensures optimal team performance for direct reports through ongoing training, coaching, and regular performance evaluations; recommends merit‑based actions (subject to managerial approval).
• Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions.
• Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim‑specific, procedural, or special requests.
• Participates in customer claim reviews and presentations.
• Has the ability to travel overnight and attend meetings if required.
• Performs additional duties as assigned.

• Excellent written and verbal communication skills.
• Ability to assist team members to develop knowledge and understanding of claims practice.
• Effective quantitative, analytical and interpretive skills.
• Strong leadership, management and motivational skills.
• Demonstrated strong customer service skills.
• Ability to maintain composure under pressure and communicate diplomatically across various channels, including telephone, email, and written correspondence.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets.
• Strong interpersonal, time management and organizational skills.
• Ability to work both independently and within a team environment.
• Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers’ Compensation.

• Bachelor's degree or a combination of education and related experience.
• Demonstrated public speaking skills.
• Minimum of 7 years’ claims handling experience.
• Multi‑jurisdictional licensures and experiences preferred, especially if experienced in NY, CA, IL, FL, TX.
• Current license or certification in Workers’ Compensation must be maintained throughout employment with Cor Vel.
• Self-Insured Certificate a plus.

* Final candidates must pass a jurisdictional knowledge and organizational/prioritization assessment as a condition of being offered employment.

Pay Range: $71,696 – $110,701.

Cor Vel uses a market‑based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job‑related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.)

new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range, and these adjustments would be clarified during the offer process.

A comprehensive benefits package is available for full‑time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401(k), ROTH 401(k), and paid time off.

Cor Vel, a certified Great Place to Work® Company, is a national provider of industry‑leading risk management solutions for the workers’ compensation, auto, health and…