Membership Service Representative II

Be among the first 25 applicants. Gain AI‑powered advice on this job and exclusive features. The YMCA of Metro Atlanta, one of Atlanta’s oldest non‑profits, is seeking a Member Service Representative Level 2 to positively impact lives and communities across the state.

The YMCA serves more than 3,000 children, 58,000 youth and teens, over 200,000 members, and engages 25,000 volunteers. We ensure equal opportunity for all, especially children, through quality literacy, STEAM learning, sports, leadership, and wellness programs.

Under the direction of the Membership Director, the Member Service Representative Level 2 efficiently carries out duties in the Member Service area, emphasizing member service, program knowledge, safety, and communication.

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Actively develop, educate, and own the knowledge base to quickly respond to member questions.
• Build committed, connected relationships with members, volunteers, and collaborative partners.
• Directly handle and resolve membership concerns and inform supervisor of unusual situations.
• Maintain branch certifications in CPR/AED, Blood‑borne Pathogens, branch orientation, and Emergency procedures.
• Adhere to all policies and procedures in the training manual and new policy updates.
• Communicate positively with members, guests, program participants, and volunteers; provide assistance as needed.
• Assist in annual Branch "Why It Matters" Campaign and achieve related goals.
• Complete all required Traction Rec trainings as assigned and apply guidelines accordingly.

• Computer proficiency with MS Office Suite.
• Pass the Traction Rec training within 30 days of hire.
• Handle multiple tasks, work independently, solve problems, and manage time effectively.
• Maintain privacy of member information.
• High degree of human relation skills and effective communication.
• Establish, collaborate, and maintain relationships with staff, members, volunteers, schools, and the public.

• 1+ year of customer service experience (paid or volunteer).
• Traction Rec experience helpful.
• Previous YMCA or non‑profit experience.

• Pass a pre‑employment background check including Criminal Record, Drug Screening, and MVR.
• Legally eligible to work in the US without current or future sponsorship.

Location:

J.M. Tull Gwinnett Family YMCA

The YMCA of Metropolitan Atlanta does not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.