Registered Nurse, Triage Line Complex Case; Telephone

• Employee Type FT Non-Exempt
• Required Degree 2 Year Degree

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!

Under general supervision of a licensed provider, as a Registered Nurse for Triage Line one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.

This job is a full-time,benefited position at Summit Spine & Joint Centers that reports to the ASC Director. This position’s primary location will be at the Administrative Building in Lawrenceville, GA.

• Reviewing a patient's medical history and determining symptoms and severity of illness or injury
• Managing internal Nurse phone line by taking inbound calls toassistpatients with preoperative and postoperative needs as needed.
• Initiating emergency interventions when needed.
• Updating patient information on electronic medical records system
• Communicate with various administrative teams to ensure the proper flow of information to support patient care
• Reviewing a patient's medical history and determining symptoms and severity of illness or injury.
• Educating patients and family members.
• Following all company policies on patient services standards

• Good standing RN Compact License
• ACLS Certified
• Familiarity with medical software and equipment
• Ability to build rapport with patients
• Strong problem solving and critical thinking skills
• Experience in a Hospital setting required
• Bilingual candidates preferred (or able to manage the usage of a language line)

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee mustmaintainprofessional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment;maintain appropriate

workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.