Shift Manager

Position Overview

Shift Manager role at a McDonald's franchise-owned restaurant. The franchisee is the employer;
McDonald’s USA has no control over employment matters.

Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience. Shift Managers provide leadership to crew and other managers during a shift to maintain Quality, Service and Cleanliness.

Key duties include:

• Planning for each shift.
• Monitoring performance during the shift.
• Taking action to ensure the team meets McDonald’s standards.
• Monitoring safety, security and profitability.
• Communicating with the next Shift Manager to help prepare them for a great shift.
• Meeting targets during shifts and helping departments reach their goals.

• Food Safety
• Internal Communication
• Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Previous leadership experience preferred, ideally within a restaurant or hospitality environment. Must be 18 years or older.

Positive team players with a flexible schedule who thrive in the fast‑paced McDonald’s environment are preferred.

• Education through Archways to Opportunity: opportunities to earn a high school degree, college tuition assistance, and English classes.
• Discounted meals.
• Employee Resource Connection.

This position is held at a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is the sole employer responsible for all employment matters.