Collections Specilaist

R Collections Specilaist (Open)

Location:

Lawrenceville, GA
- Sever Rd
- Cust. installations

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.
# At Airgas, we RESPECT , HONOR and VALUE diversity.

• Monday - Friday, no weekend w ork!
• Comprehensive Family Benefits:
  Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents:
  We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access:
  Your benefits start after just 30 days of employment

The Collections Specialist is responsible for communicating with customers to collect on past due accounts.

• Monitor and manage assigned accounts.
• Contact customers on past due accounts via phone or email in a fast paced, goal oriented environment.
• Provide customer service regarding account and collection issues. Assist customers with account reconciliation questions and discrepancies as needed.
• Contact customer and resolve short payments/ remittance questions. Communicate closely with Cash applications team.
• Process customer refunds.
• Review and process account adjustments, credit memos and small balance write-offs.
• Accountable for reducing delinquency for assigned accounts.
• Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc), Work with Sales Dept to ensure that accounts are managed efficiently.
• Establish and maintain effective and cooperative working relationships with all other Depts (Sales, Billing, Shipping, Contracts).
• Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals.
• Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals. ther duties deemed appropriate and assigned by management.

Required:

• At least 5 years of commercial collection experience
• An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
• The successful candidate must have a strong “customer service” mindset and the ability to use collaborative and non adversarial approaches in achieving diverse goals.

Preferred:

• Good organizational and people skills. The ability to work and navigate within a complex organization.
• Strong verbal and written communication and customer service skills and a quality mindset.
• The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds,…