Homewood Suites Lawton - Front Desk Agent

Homewood Suites Lawton - Front Desk Agent Address 415 SE Interstate Drive, Lawton, OK, 73501

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Conveniently located off I-44, our hotel is within a short distance of the Central Mall, Great Plains Technology Center and the Wichita Mountains Wildlife Refuge. Guests can relax inside the beautifully decorated suites, fitted with the pleasures of home. Only 4 miles from the Fort Sill Army Base, we're the ideal option if they're visiting a service member or attending a base graduation.

Whenever travelers stay, they're guaranteed a comfortable sleeping space, living area and fully equipped kitchen. Guests can work out in the fitness center, host a meeting in an event space, or enjoy a relaxing swim. The outdoor pool is open seasonally from Memorial Day weekend to Labor Day weekend, subject to change. With a complimentary hot full breakfast each day and our evening social offered Monday through Thursday, Homewood Suites by Hilton® Lawton, OK promises a home away from home.