Packaging Sales Engineer

On site in Broken Arrow, OK

POSITION SUMMARY: The Sales Engineer is a hands-on, individual-contributor role that supports Paragon’s commercial growth by performing the technical work of the Experience Center and providing field technical support to Sales and National Accounts. Based on-site at the corporate office in Broken Arrow, Oklahoma, the role carries out three core Experience Center functions (lab and Experience Center tours, hands-on training support, and certified customer packaging and load-performance testing) and provides field technical support for national accounts.

Day to day, the Sales Engineer performs customer unitized-load testing from intake through results, supports product demonstrations and training, and travels to customer and national-account sites to run field tests, troubleshoot applications, and help advance and close opportunities. The role works under the direction of the Director of Commercial Analytics & Customer Experience and partners closely with R&D/Quality, Training, Sales, and National Accounts to turn Paragon’s film performance and application expertise into customer value.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS
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Experience Center Tours & Demonstrations

• Conduct engaging, hands-on tours of the lab and Experience Center that showcase Paragon’s technology, process capability, history, and value proposition to end users, distributors, investors, and other high-profile visitors.
• Lead the equipment and technical portion of the Experience Center for each visit, explaining what function and value each component of the lab has.
• Deliver on-site and virtual product demonstrations, tailoring the message for commercial, technical, and executive audiences and representing Paragon with professionalism and credibility.
• Work with R&D to keep Experience Center test equipment and demonstration assets ready, calibrated, and in safe working order for visits, training, and testing.

Training Support

• Support delivery of hands-on training for distributor representatives, internal sales teams, and other commercial stakeholders on stretch film performance, equipment interaction, containment principles, wrapper settings, and effective technical selling, under the direction of the Training Manager.
• Teach teams to demonstrate film value at the customer level, connect film selection to equipment performance, identify common wrapper and equipment malfunctions, and use technical knowledge to advance deals and retain customers.
• Help build and continuously improve training content, demonstration methods, and Experience Center materials.

Certified Packaging & Load-Performance Testing

• Perform customer unitized-load and containment testing end to end (intake, scheduling with Experience Center administrative support, execution, troubleshooting, interpretation, reporting, and communication of results), operating independently without day-to-day technical direction.
• Conduct or coordinate testing aligned to ISTA packaging testing and EUMOS 40509 (load-unit rigidity), as applicable to customer objectives.
• When a load fails, diagnose the cause and recommend corrective actions (film selection, wrapper setup, and packaging configuration), then re-test to achieve certification.
• Advise customers on factors that affect unitized-load integrity during transport.
• Prepare clear, professional test reports and customer-facing recommendations, and manage an organized backlog of customer test requests with timely turnaround and strong communication.
• Use certified and real-world test methods as a value-selling tool, framing testing around customer decision-making and closing rather than only generating data.

National Accounts & Field Technical Support

• Partner with the National Accounts team to manage and direct the workflow of containment-analysis testing performed at National Account and MLA locations.
• Travel to customer and national-account sites (approximately 25-50% of the time) for field testing, technical troubleshooting, packaging evaluations, and on-site demonstrations of Paragon film performance.
• Work with the sales team to review competitive film offerings and customer needs and specify the best film to win the sale at the customer location.
• Manage customer technical requests, including technical questionnaires and surveys routed through Marketing.
• Prioritize Experience Center commitments when field and Experience Center schedules coincide.

Cross-Functional Col