Studio Lead - League

Studio Leads at JETSET Pilates are dynamic team members who help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether in person, via email, or over the phone. They build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will answer phones, field questions, respond to emails, and process sales while maintaining JETSET Pilates Standards of Service. They perform retail transactions accurately, keep a clean and organized front desk, assist Instructors with opening and closing duties, and stay up-to-date on all policies and pricing options.

Studio Leads may work morning, evening, and weekend shifts as required.

• Assist in delivering the ultimate boutique fitness experience to every client.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check in clients professionally and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator, using the Client Relationship Manager (CRMs) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.