Director of Training & Team Excellence

General responsibilities:

· Open / close full-time availability day and night

· Embody the Operator’s Vision, Mission and Core Values

· Execute current year Talent & Training Business Plan

· Proficiency in all FOH positions

· Be a leader who creates the behaviors we are looking for in the team and don’t subsidize bad behaviors

· The ability to lead a shift (opening and closing) with excellence

· Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for --- not because of positional authority.

· Hold people at all levels accountable to procedures and policies

· The skills to effectively interview and screen applicants

· Have the knowledge and ability to complete the onboarding process
• Be able to walk through and explain the training folders step by step

· Manage all training documents as necessary

· The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed

· General proficiency and knowledge of BOH positions and procedures.

· Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.

· Develop specific criteria for interviewing and selecting potential candidates.

· Efficiently manage and track all applications.

· Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.

· Be able to input new employees into the system.

· Partner with office delegator to ensure employee’s folders are correct with no errors and up to date.

· Conduct regular meetings with trainers.

· Do 30, 60 & 90 day evaluations of new employees.

· Recertifying team members as needed.

· Make sure all team members in the event of a new product rollout.

· Manage the eRQA program and provide weekly trend reports to the Leadership Team.

· Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements.

· Uniform management. (Can be done by delegator.)

· Make sure they complete training in a timely manner. To be set by operator and training team.

· Create, manage, and customize training plans for each team member.

· Create a culture of continuous improvement (no shortcuts).