Lead Hyper Wellness Representative

• Competitive salary
• Opportunity for advancement

Weekend Sales & Leadership Focus

Benefits/Perks

• Competitive hourly pay
• Primarily weekend, part-time schedule
• Opportunities for advancement and leadership development
• Complimentary and discounted wellness services
• Casual dress code
• Positive, wellness-focused team culture
• Opportunity to make a direct impact on studio sales and growth

Company Overview

Restore Hyper Wellness is a leading provider of innovative health and wellness services in the United States. Our mission is to make Hyper Wellness® widely accessible, affordable, and enjoyable by helping people feel their best and perform at a higher level.

Restore combines innovative wellness therapies with exceptional client experiences in a fast-paced, membership-driven retail environment.

Job Summary

Restore Hyper Wellness is seeking a Part-Time Senior Hyper Wellness Representative with a strong background in retail sales, customer service, and leadership
.

This position will work primarily weekends and is ideal for a confident salesperson who can take ownership of the front-of-house experience, drive revenue, and provide leadership when studio management may not be on-site.

This is not simply a front-desk position
. The successful candidate will be expected to actively sell memberships, packages, services, and retail products while helping lead the weekend team and ensuring the studio operates at a high standard.

You will be responsible for creating an exceptional client experience while identifying sales opportunities, converting prospects into members, retaining existing clients, and helping the team achieve daily and monthly revenue goals.

• Actively sell memberships, service packages, upgrades, and retail products
  .
• Consistently meet or exceed individual and studio sales goals.
• Convert walk-ins, phone inquiries, online leads, and first-time guests into paying clients and members.
• Conduct professional studio tours and confidently explain Restore services and membership options.
• Use a consultative sales approach to identify client goals and recommend appropriate services and packages.
• Identify opportunities to upsell and cross-sell complementary services.
• Follow up with prospects who did not purchase during their initial visit.
• Contact inactive and former clients to encourage rebooking and membership reactivation.
• Promote current studio offers and campaigns.
• Ask satisfied clients for referrals and help generate new business.
• Understand and track key sales metrics, including leads, conversions, memberships, average ticket, packages, and daily revenue.

• Serve as a senior front-of-house leader during weekend shifts
  .
• Set the standard for professionalism, urgency, customer service, and sales performance.
• Help direct workflow and maintain an organized, productive studio environment.
• Coach and motivate Hyper Wellness Representatives to improve sales performance and client engagement.
• Reinforce studio policies, procedures, and performance expectations.
• Help ensure team members remain productive during slower periods.
• Identify operational or staffing issues and communicate them promptly to management.
• Assist with resolving routine client concerns professionally and appropriately.
• Take ownership of the client experience rather than waiting for management intervention.
• Help create a culture of accountability, sales performance, teamwork, and exceptional service
  .

• Greet every client promptly and professionally.
• Build genuine relationships with new and existing clients.
• Educate clients about Restore services and membership options within the appropriate scope of the position.
• Review upcoming appointments and identify opportunities to improve the client experience.
• Proactively address membership questions, failed payments, scheduling issues, and other client needs.
• Follow up after services when appropriate.
• Help reduce membership cancellations and improve client retention.
• Ensure clients leave with a clear understanding of recommended next steps and available services.

• Answer incoming calls promptly and professionally, with phone coverage treated as a priority
  .
• Manage appointments, scheduling, client accounts, and point-of-sale transactions accurately.
• Perform opening and closing responsibilities.
• Process payments and assist with membership and package transactions.
• Monitor upcoming appointments and prepare the…