Associate, Dealer

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Full Time Clerical Leander, TX, US 2 Attachments

Salary Range: $18.00 To $21.00 Hourly

Summary

Description:

This position provides support to Dealer accounts and inquiries. This role is service driven to support our operations for the organization and Silencer Shop Dealers as needed or requested.

Position

Purpose:

The purpose of this position is to serve as the primary liaison for our network of dealers, distributors, and commercial partners. This role is responsible for resolving account inquiries, providing order status tracking, and assisting dealers with ATF Form 3 transfers and eForms compliance. The ideal candidate combines exceptional customer service, meticulous administrative accuracy, and to ensure a seamless experience for our dealer channel.

• Protects and promotes the Silencer Shop brand at all times.
• Supports our Mission, "Silencer Ownership Simplified"
• Serve as a point of contact for dealer inquiries via phone, email, and dealer portal tickets regarding pricing, product availability, order status, and shipping.
• Coordinate with warehouse, inventory, and logistics teams to ensure prompt order processing, accurate shipments, and tracking updates.
• Maintain accurate records of customer interactions and sales activities in Bound Book.
• Assist dealer partners with questions regarding Form 3/Form 4 workflows, serialization, and NFA transfer procedures
• Dealer relationship management and account support
• Assist dealers with onboarding to self-service dealer portals, digital ordering tools, and inventory
• Resolve operational issues and servicing account needs
• Address and resolve dealer order discrepancies, shipping claims, returns (RMAs), and warranty repair intakes in a prompt, professional manner
• Engagement with customer calls, emails, and chats in a timely fashion
• Assist with special projects assigned by Management
• Assumes additional responsibilities as assigned
• Works collaboratively with others (internally and externally) to achieve common objectives, goals and results.
• Demonstrates fiscal responsibility with all Company assets.

• Accountable for setting own work direction toward specific objectives
• May serve as advisor to staff and above
• Acts on assigned work
• May provide input on work activities, identifying problems and recommending solutions to assigned daily tasks
• Objectives set by manager who directs employees to execute tasks or projects

• High school diploma/GED equivalent or equivalent work experience
• 1 year of customer service experience, ideally within the firearms, shooting sports industry.
• Establish and maintain an effective working relationship with management, vendors and co-workers
• and foster a team environment

• Knowledge of the Department’s SOP’s and Company Policies and Procedures.
• Basic familiarity with applicable federal regulations pertaining to acquiring and disposing of firearms, and maintenance of related records[CB1.1]
• Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
• Ability to communicate well with the general public
• Knowledge of office machines including facsimile, photocopier, and calculator preferred
• Ability to frequently push, pull, squat, bend and reach
• Ability to work in a fast-paced environment
• Elementary professional knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
• Elementary understanding of departmental structure and policies with an elementary understanding of the cross functional structure and policies of Silencer Shop.

N/A

• Must be able to work the normal business hours as set by management for the team employee is assigned.
• Must be able to report to work timely and work both the times of day and total hours per week required as set by management

• May be required to lift up to 35 pounds
• Must be able to stand and/or sit for extended periods of time
• Must be able to use computers, telephones, and office equipment

2026 Benefits Enrollment Guide - Silencer Shop