Development Services Technician

Performs mid-level moderately complex work. Work involves performing a variety of tasks associated with planning and development, commercial and residential permitting through the Development Services Department, including extensive customer service in person, on the phone, and in email correspondence and performing a significant amount of data entry. Works under minimal supervision with moderate latitude for the use of initiative and independent judgement.

• Greets the public in person and on the telephone, provides general information regarding development services, licenses, permits, building codes and development codes, answers questions, receives a variety of routine problems and complaints and directs them to the appropriate departments and staff.
• Conducts completeness review of all applications and facilitates the submittal process by assessing scope of project and relevant requirements; educates customers regarding necessary applications and general code compliance of proposed projects.
• Presents and explains basic application requirements and regulations to designers, engineers, developers and the public.
• Coordinates comment resolution meetings.
• Assists in completing applications by explaining requirements; assists and interacts with professionals, permit expediters, contractors, and the public, and other department representatives in matters relating to thecityrequirements and status of submitted projects.
• Maintains and manages department files, records and documents, electronically and/or paper.
• Rejects incomplete applications.
• Assists applicants with the submittal process and receives all applications into department tracking software.
• Reports inspection clearances with the appropriate utility companies.
• Coordinates with permit software liaisons in the creation and updating of departmental reports.
• Processes payment batches accurately and reconciles daily deposit.
• Processes refunds accurately.
• Cross trains with other Development Services Technicians to assist the public with planning, zoning, development, residential and/or commercial permitting matters. This may include but not be limited to receives and processes applications, conducts completeness review for all applications and facilitates the submittal process, assigns reviews to staff, sends corrections letters and assists applicants with uploading revised documents, invoices applicants, accepts payments in person and online, and issue permits and certificate of occupancies.
• Processes and issues various permits by verifying projects have obtained all necessary approvals; verifies professional and contractors licenses are current and active and log pertinent information.
• Collects and assembles data and background materials for reports and special projects.
• Verifies that final inspections have completed and documentation obtained; prepares Certificate of Occupancy for signatures.
• Performs other duties as assigned.

• High school graduate or its equivalent.
• Minimum of two years of full-time work experience involving public contact in an office setting.

• Must obtain Permit Technician’s certification through the International Code Council (ICC) within one year from the date of hire.

• Experience working for a government entity such as a City, County, or a state agency.
• Associate degree from an accredited college or university or technical school in a related field.
• Three years or more of full time work experience involving public contact in an office setting.
• Experience in development processes and development/permitting software.
• Cash handling experience

• Basic knowledge of building and city codes. City government organization,…