Public Safety Systems Specialist

Performs complex technical and analytical work supporting public safety software, data systems, reporting, and technology operations. Serves as the primary administrator for routine operation of assigned police department systems, including user management, configuration, testing, troubleshooting, data exchange, reporting support, and system documentation. Works under general direction with considerable latitude for initiative and independent judgment.

• Administers assigned police department software and public safety systems, including RMS, Standards, Guardian Tracking, electronic warning and citation systems, PowerDMS, and other assigned platforms.
• Performs routine user administration, permissions management, account setup and removal, pick list maintenance, configuration changes, and other approved system administration tasks.
• Performs daily system support and troubleshooting. Receives and documents user issues, identifies likely causes, resolves problems within assigned authority, coordinates with City Information Technology when appropriate, and escalates significant or recurring issues to the manager or vendor.
• Coordinates monthly and periodic software release activities for assigned systems, including review of release information, testing, documentation of impacts, communication with users, and implementation of approved changes.
• Supports implementation of new software, integrations, modules, workflows, and technology projects. Performs testing, documents results, assists with user acceptance, and helps prepare systems for production use.
• Collects, validates, extracts, and organizes data from department systems for recurring reports, management requests, accreditation needs, grant applications, audits, strategic planning, and analysis projects.
• Creates and maintains recurring reports, queries, dashboards, maps, charts, and data products using Power BI, Crystal Reports, ArcGIS, or similar tools as assigned.
• Maintains system documentation, technical procedures, configuration records, user guides, testing records, vendor support information, and continuity materials for assigned systems.
• Assists with policy administration by maintaining approved policy documents inclusive of CALEA Standards in the department policy management system, routing drafts and revisions through established workflows, tracking acknowledgments, and publishing approved changes. Provides technical or system related information for policy drafts when requested.
• Supports grant development by gathering technical specifications, system information, quotes, data, performance measures, and other supporting material requested by the manager for grant applications and required reporting.
• Researches software features, system options, vendor solutions, and technical alternatives and provides findings and recommendations to the manager.
• Assists with department audits, accreditation analysis, administrative reviews, and the release of training on PowerDMS, and operational reviews by producing requested system records, reports, access information, and supporting data.
• Provides user support and training for assigned systems and develops practical instructions that help employees use public safety technology accurately and efficiently.
• Performs other duties as assigned.

• Associate’s degree or equivalent from an accredited college or university in a Technology, Criminal Justice, Business, or related field and a minimum of one-year related work experience supporting software systems, databases, reporting, public safety technology, or a related function.

OR

• High school diploma and a minimum of three years related work experience supporting software systems, databases, reporting,…