Onsite Assistant General Manager; Crystal Falls

Onsite Assistant General Manager

Leander, TX

Crystal Falls HOA Community

$60,000 - $75,000 annually (depending on experience)

Full-Time

Real Manage Elevated Onsite is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

Crystal Falls is a residential community located in Leander, Texas, set among the scenic Texas Hill Country just north of Austin. Spanning approximately 3,000 acres, the community includes more than 3,600 homes across ten neighborhoods. The community is supported by a dedicated HOA management and maintenance team, along with a Lifestyle Coordinator and a calendar of community events that provide opportunities for residents to connect.

Residents can enjoy two amenity centers, Quarry Park and The Grotto, featuring swimming pools, plays capes, and picnic areas. Quarry Park offers a junior Olympic swimming pool, children’s water features, a stocked fishing pond, an 18-hole disc golf course, and a multipurpose soccer field. The Grotto provides a relaxing setting with waterfalls, underwater seating, barbecue grills, a covered pavilion, and a sand volleyball court.

Additional recreational opportunities include tennis, miles of walking trails, neighborhood parks, and an 18-hole public golf course with a clubhouse and restaurant.

The Assistant General Manager (AGM) supports the General Manager in the overall administration, financial management, and daily operations of the Crystal Falls HOA Community.

This position serves as a key member of the onsite leadership team and combines community association management responsibilities with hands-on financial oversight. The AGM assists with Board and committee administration, resident and vendor relations, covenant compliance, contracts, community operations, accounts payable and receivable, assessments, collections, marina financial activities, and financial reporting.

The AGM must be comfortable moving between detailed financial work and broader community management responsibilities and will serve as a resource to staff, residents, vendors, committees, and the Board of Directors.

In the General Manager's absence, the AGM may assist with oversight of daily community operations as assigned.

• Assist the General Manager with the daily administration and operation of the Property Owners Association.
• Assist with supervision, coordination, and support of onsite team members.
• Respond to inquiries and requests from property owners, Board members, committee members, vendors, and other stakeholders.
• Research resident requests and operational matters and provide timely follow-up.
• Maintain accurate records of requests, correspondence, decisions, and follow-up activities.
• Assist the General Manager with implementation of Board directives and community policies.
• Help establish priorities and coordinate workflow among onsite operations.
• Assist with community projects and other operational initiatives as assigned by the General Manager.
• Utilize personal…