Hospice Care Coordination Nurse; RN

Hospice Care Coordination Nurse (RN)
Clinical Communication Answer and appropriately triage all incoming clinical calls promptly during assigned business hours.

Ensure urgent patient concerns are communicated to the appropriate clinician immediately.

Maintain timely follow-up on unresolved clinical issues until they are resolved.

Demonstrate professional, compassionate communication with patients, families, referral partners, and team members.

Home Care Home Base Workflow Maintain assigned Home Care Home Base workflows daily.

Monitor and assist clinicians with outstanding tasks, physician orders, and documentation.

Escalate overdue clinical items to leadership when appropriate.

Support timely completion of workflow items to promote regulatory compliance.

Interdisciplinary Team (IDT)
Ensure IDT meeting preparation is completed before each scheduled meeting.

Verify patient documentation is current and available for IDT discussion.

Document and communicate action items following IDT meetings.

Assist leadership with follow-up to ensure care plan updates are completed on time.

Administrative On-Call Serve as Administrator On-Call according to assigned schedule, including weekdays, weekends, and holidays as needed.

Respond to after-hours administrative concerns in a timely and professional manner.

Document significant after-hours events and communicate appropriate follow-up to leadership.

Support staff in resolving operational and clinical concerns while maintaining continuity of patient care.

Scheduling & Staffing Support Assist with scheduling coverage to maintain ordered visit frequencies.

Help coordinate staffing solutions for call-ins, schedule changes, and urgent patient needs.

Communicate scheduling concerns proactively to leadership.

Education & Staff Development Assist with orientation of new clinical employees.

Provide ongoing education related to hospice regulations, documentation, workflows, and company expectations.

Participate in annual competencies and skills validation.

Serve as a clinical resource and mentor to team members.

Quality & Compliance Participate in monthly chart audits and quality improvement initiatives.

Assist with survey readiness activities.

Promote compliance with CMS Conditions of Participation, state regulations, accreditation standards, and JOL policies.

Support timely completion of physician orders, incident reporting, and required documentation.

Clinical Operations Ensure hospice supplies and equipment requests are processed accurately and timely.

Assist with admissions, transfers, discharges, and other clinical coordination activities as needed.

Collaborate with leadership to improve workflows and operational efficiency.

Professionalism & Leadership Demonstrate JOL’s core values through teamwork, accountability, integrity, compassion, and service excellence.

Maintain positive relationships with patients, families, referral sources, and interdisciplinary team members.

Support a culture of collaboration, continuous improvement, and patient-centered care.

Exhibit flexibility by assisting with additional clinical and operational responsibilities as assigned.

Performance Goals Maintain excellent responsiveness to patients, families, and staff.

Support timely completion of all assigned Home Care Home Base workflows.

Contribute to successful, organized, and compliant IDT meetings.

Help maintain survey readiness at all times.

Foster strong teamwork and communication across all departments.

Promote high patient and family satisfaction through exceptional service and timely coordination of care.

Support branch clinical quality, operational efficiency, and regulatory compliance while keeping the organization’s mission of Patients First at the center of every decision.

Qualifications Current…