Repairs administrator

Repairs administrator (BBBH
3209) Leatherhead, England

Salary: GBP
26000 - GBP
27000 per annum

Repairs Administrator

Location: Leatherhead Office (Hybrid Working Available Following Training)

Salary: £26,227.50 per annum

We are currently recruiting for an organised and customer-focused Repairs Administrator to join a busy and supportive team based in Leatherhead. This is an excellent opportunity for an individual with strong administrative skills who enjoys working in a fast-paced environment and takes pride in delivering excellent service and maintaining efficient processes.

The successful candidate will be responsible for supporting the coordination and administration of repairs, ensuring work is scheduled, tracked, and completed efficiently while maintaining high standards of communication with internal teams, contractors, and customers.

Following a successful training period, this role offers hybrid working flexibility.

• Managing and coordinating repair requests from initial enquiry through to completion
• Raising and processing repair jobs accurately within internal systems
• Liaising with contractors, suppliers, and internal departments to ensure repairs are scheduled and completed within agreed timescales
• Monitoring outstanding repairs and proactively following up to ensure timely resolution
• Handling customer enquiries and providing updates on repair progress in a professional and timely manner
• Maintaining accurate records, documentation, and system updates relating to repairs and maintenance activity
• Escalating complex issues or delays where necessary and supporting effective resolutions
• Supporting reporting and administrative processes to ensure operational efficiency
• Ensuring compliance with internal procedures and service standards

The ideal candidate will have previous experience within an administrative, repairs, property, or customer service environment and will demonstrate strong organisational skills with the ability to manage multiple priorities effectively. Key skills and experience include:

• Previous administration experience, ideally within repairs, property, maintenance, or scheduling environments
• Strong organisational skills with excellent attention to detail
• Confident communication skills with the ability to liaise with multiple stakeholders
• Ability to prioritise workloads and manage tasks effectively in a fast-paced environment
• Good IT skills, including experience using internal systems and Microsoft Office packages
• Customer-focused mindset with a proactive and solutions-driven approach
• Ability to work independently and collaboratively within a team

• Competitive salary of £26,227.50 per annum
• Hybrid working available once training has been successfully completed
• Office base in Leatherhead
• Opportunity to join a collaborative and supportive working environment
• Ongoing development and career progression opportunities