Workforce Planning Manager

Workforce Planning Manager

Leatherhead, Surrey

This is an exciting time of growth for us, and we are hiring a Workforce Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

You’ll be an integral part of our Operational Excellence Team providing leadership to a Workforce Planner, bringing your long-term strategic planning expertise and hands on activity to ensure that we optimise our resource utilisation and enhance operational efficiency. This is an exciting time to join Premium Credit Ltd as we embark on a period of significant growth and digital enhancements.

• Competitive salary (dependent on experience)
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year
• Private health and dental
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £5.5 billion to over 2.9 million customers through a network of over three thousand partners- and growing.

Recently certified as a Great Place to Work in the UK and Ireland, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.2 and a Silver Sustainability medal.

Reporting to the Head of Operational Excellence, you’ll have a strategic overview of workforce planning, capacity planning and resource budgeting. You’ll carry out activities that include resource allocation and headcount modelling using data-driven decision making and taking into account continuous improvement initiatives.

You will

• Take responsibility for Strategic Workforce Planning, collaborating with business leaders and aligning workforce planning to long-term goals.
• Analyse workforce trends, including attrition rates, skills gaps and growth projections, developing plans that address business needs
• Assess current and future resource requirements, optimising resource allocation to meet service levels
• Collaborate with finance and HR teams to create resource budgets, tracking annual spend against budget
• Develop headcount modelling to forecast staffing needs, with consideration to seasonality, project life cycles and business growth
• Develop analysis of current provision and performance, preparing reports and recommendations for stakeholders

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company.

To be successful as our Workforce Planner you’ll have proven experience in a similar role, leading on workforce planning, capacity management or resource allocation. You will;

• Have a qualification in Business Administration, Human Resources or a related field
• Have proficiency in data analysis tools and be able to demonstrate your ability to make balanced decisions
• Be solutions focussed, able to use your initiative to manage issues, drive outcomes and suggest process improvements, maintaining commercial awareness
• Have change management expertise to drive improvements.
• Create a culture of continuous improvements, focusing on the delivery of outstanding customer experience

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to…