Product Manager - Mobile

About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and the Netherlands, and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

As Product Manager for Mobile, you own one of the most strategically important areas of the Phorest platform — our staff‑centred mobile app, Phorest Go. You will be accountable for ensuring the Mobile team delivers measurable impact for Phorest, our customers and their staff — driving engagement, retention and revenue growth across all regions. You combine strategic vision and product craft to ensure we build not just great features, but the right ones — those that help salons grow their businesses and help Phorest grow its market share.

• Own the Phorest Go strategy and roadmap, aligning it with Phorest’s overall product and commercial goals.
• Take accountability for adoption, engagement, and customer satisfaction within the Phorest Go app.
• Define clear success metrics for every initiative while tracking and reporting on post‑launch performance to measure impact.
• Lead structured prioritisation — balancing customer needs, usability, technical feasibility and business outcomes.
• Collaborate with Product Ops and Product Marketing to ensure launch readiness and GTM alignment.
• Communicate the “why” and “impact” of every major decision to senior stakeholders and regional teams.

• Lead cross‑functional teams of engineers and designers to deliver impactful outcomes.
• Partner closely with Product Operations and Product Marketing to ensure the successful planning, launch, and adoption of consumer product initiatives.
• Engage with regional leadership to understand market context and ensure relevance and localisation.
• Champion clear communication and structured documentation to keep all stakeholders aligned.
• Be the evangelist for the Phorest Go mobile app, working closely with other Phorest P&D teams to understand dependencies and their impact on Phorest Go.

• Use data and insight to understand customer needs and market opportunities.
• Develop a deep understanding of how salons use Phorest’s mobile app to grow customer satisfaction and retention.
• Identify opportunities to improve customer outcomes and business results through automation, integration and innovation.
• Build strong commercial cases for investment — articulating expected ROI and measuring results post‑launch.
• Collaborate with Sales, Grow, and Customer Success teams to ensure customer feedback and adoption data inform future priorities.

• Maintain a clear and current roadmap with visibility across teams and regions.
• Translate strategy into actionable, measurable initiatives with defined success criteria.
• Write clear business cases, user stories and product requirements that connect to business outcomes.
• Apply a disciplined approach to product discovery — combining quantitative and qualitative insight.
• Communicate with clarity and consistency; ensure everyone understands what we’re building, why, and how success will be measured.

• Use data to inform every stage of the product lifecycle — from discovery through to optimisation.
• Review and report performance metrics regularly; iterate where outcomes fall short of expectations.
• Keep documentation,…