Account Manager

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.

Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Are you happy to help and keen to ensure clients are well taken care of and professional beyond measure? We’re seeking an expert and knowledgeable Account Manager to join us.

Working in a fast-paced and dynamic environment to provide outstanding support to the Account Executives as well as managing your own accounts, this role can be either office based or a hybrid role with infrequent working days in the office.

We provide specialist insurance and risk management products for the fuel, hazardous haulage, chemical and environmental sectors.

It’s a varied and busy role, but one that will also broaden your expertise.

• Working in partnership with our Account Executives and managing your own portfolio to meet the demands and needs of our clients, as well as securing new clients.
• Negotiating terms with insurers, building renewal documentation, processing mid-term adjustments and crafting compelling proposals for new and existing clients.
• Ensure client details are recorded accurately and entered onto Acturis quickly; this allows us to keep all client records accurate for audit purposes.
• Assist your clients with queries, confirm cover with the insurers, process policies and chase outstanding documentation when required.
• Manage all account queries and credit control matters, highlighting any concerns to your line manager promptly.

• Interpersonal skills and a dedication to customer excellence is essential, as this is an awareness of the importance of maximising opportunities.
• Preferably Cert CII qualified.
• Having worked to targets within a regulated, measurable framework and achieved SLA’s.
• Preferable previous experience of Acturis is desirable.
• Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate.
• Risk aware with strong planning and analytical skills along with accuracy and attention to detail.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and…