Key Account Manager

About the Role

We are seeking a Key Account Manager to act as the single, focal point of contact for a country-level healthcare client, ensuring a sustainable, successful and long‑term relationship. This role will cover both strategic and tactical aspects, with responsibility for operational delivery in line with contractual commitments and service excellence. Working across a Surrey and Borders NHS environment, including main inpatient areas such as Farnham Road Hospital and key hubs, the role will oversee soft FM services including cleaning, catering, portering, logistics and subcontracted services.

• Act as the primary point of contact for the client, managing all strategic and operational interactions
• Ensure delivery of services in line with contractual requirements and operational processes
• Drive operational development of integrated FM/IFS solutions across the account
• Develop and maintain the Account Development Plan with key stakeholders
• Identify and develop growth opportunities, maintaining a pipeline of propositions at country level
• Lead and manage service delivery performance, ensuring excellence and continuous improvement
• Map and mitigate operational and commercial risks to optimise contract performance and profitability
• Analyse and consolidate monthly financial results, implementing reporting and performance measures

• Healthcare background (essential), with mental health experience highly desirable
• Strong experience within Soft FM environments
• Proven team management capability
• Solid stakeholder management and client engagement experience
• Ability to manage multiple services including subcontracted elements (e.g., grounds, pest control, linen)
• Strong analytical and reporting skills
• Full UK driving licence and willingness to travel regionally
• Disability Confident

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident employer.