Account Executive

Overview

Leatherhead, England, United Kingdom;
London, England, United Kingdom

Experience Without Limits. Come shape the future of brand experience.

At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.

That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Experience with out limits — in your work, your growth, and your impact.

Summary:

The Account Executive will play a crucial role in supporting the Account Management team and managing a portfolio of clients. This position involves guiding clients through the event sales process, from project inception to event delivery, ensuring smooth communication and exceptional customer service throughout.

• Support stakeholder mapping to identify key contacts within an account.
• Engage with client stakeholders to discuss new projects, prepare proposals, and provide initial budget guidance.
• Assist Account Directors and Leads in developing and implementing client retention strategies.
• Contribute to the new business strategy and generate opportunities from these initiatives.
• Support marketing strategies, including client case studies and social media campaigns.
• Prepare and deliver stakeholder proposals promptly.
• Assist in client onboarding initiatives with Account Directors and Leads.
• Follow up with clients post-event to gather feedback and discuss upcoming projects.
• Support client business reviews through feedback collection and data collation.
• Prepare and deliver client feedback and case studies internally and externally.
• Lead project handover with the Operations team, ensuring timely responses and clear briefings.
• Prepare initial budgets and statements of work, as directed by Account Directors and Leads.
• Update the Procim budget system under the direction of Account Directors and Leads.
• Review post-event reports with operational teams.
• Create client presentations to meet agreed deadlines post-event.
• Collaborate with internal teams to develop post-event case studies.
• Attend company training days and meetings as required.
• Undertake additional tasks as needed to support the business.

• Strong communication and interpersonal skills.
• Experience in account management or event project management.
• Proficiency in budget preparation and financial management tools.
• Ability to build and maintain strong client relationships.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and relevant project management software.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.