Credit controller

Duration of booking:

Expected to last 3 months with possible extension

Proposedstartdate:

September 2026

Pay Rates:

Up to£ per hour Umbrella or £ per hour PAYE inclusive of holiday pay

Hours / Working Days:
37.5 hours per week / Monday to Friday, 9am – 5pm

Based:

Office / Hospital

We are seeking an experienced, detail-oriented

Credit

Controller to join our Finance team. In this role, you will be responsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third-party payers. You will play a crucial role in maintaining a healthy debtors' ledger,resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes.

• Ledger Control:
  
  Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors' ledger.
• Overdue Accounts:
  
  Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies.
• Escalations:
  
  Manage complex debt recovery accounts, including making decisions on legal referrals following internal protocols.

• Query Resolution:
  
  Liaise with patients, insurance companies, and NHS Shared Business Services toresolve billing queries and disputes in a prompt, empathetic, and professional manner.
• Cross-Team
  
  Collaboration:
  
  Work closely with the billing team and site-based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments.
• Customer Care:
  
  Consistently deliver high-quality customer service during all inbound and outbound communication.

• Account Reconciliation:
  
  Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed.
• Management Reporting:
  
  Prepare and presentregularreports on debtor status, bad debt provisions, and collection performance to senior management.

• Record Keeping:
  
  Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems.
• Process Improvement:
  
  Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices.
• Compliance & Audits:
  
  Ensure strict adherence to data protection and confidentiality regulations (e.g., GDPR), assist with audits, and supply requested documentation.
• Team Support:
  
  Provide general assistance and support to colleagues across the broader Finance team as required.

• Experience:
  
  Proven experience working within aCredit
  
  Control environment (healthcare or NHS-related sector experience is advantageous).
• Technical
  
  Skills:
  
  Sound numerical and computer literacy, including intermediate-to-advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems.
• Communication & Negotiation:
  
  Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer-centric approach.
• Attention to Detail:
  
  Excellent accuracy and a meticulous approach torecord-keeping and reconciliations.
• Workload Management:
  
  Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure.

How does it work? It couldn't be simpler. Every time you work 40 hours withinany calendar month through Your World,you'll earn one entry into our monthly reward draw! You'll also receive an additional entry for every 8hours you work in excess of the initial 40!

Competitive pay

We aim to get you the best rates based on your skills and experience.

Quick registration

Our world class compliance team will help you get out to work in no time.

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