Quality, Risk & Governance Manager

This is a hybrid role with flexible working practices. The successful candidate will be required to routinely attend our Leatherhead HQ and Swindon National Service Hub, also client sites across the UK when required.

• Lead the development, implementation and continuous improvement of the Quality, Risk and Governance framework for the contract, covering mobilisation, transition into steady-state delivery and ongoing service performance.
• Translate contractual requirements, technical responses, specification obligations and CRAD-related controls into a practical assurance regime with clear ownership, reporting lines, evidence requirements and management controls.
• Own and manage the contract-level Quality Management System (QMS) and associated governance documentation, ensuring that policies, procedures, work instructions, records and controlled documents are maintained, current and audit ready, setting permissions/workflows, maintaining version control and ensuring audit readiness.
• Oversee the operation of the Document Management System (DMS) and contract evidence repositories to ensure secure, accurate and accessible retention of mobilisation evidence, governance packs, audit records, performance data, risk registers, meeting outputs and compliance artefacts including configuration and management of QMS/DMS structures, permissions, workflows and record control.
• Establish and chair appropriate governance forums covering quality, risk, compliance, mobilisation assurance, client reporting, lessons learned and corrective action tracking.
• Lead the identification, assessment, mitigation and escalation of contract risks, ensuring that strategic, operational, mobilisation, delivery, supply chain and compliance risks are actively managed through a live and effective risk framework, including maintaining governance documentation, action logs and risk registers.
• Own the planning and delivery of internal assurance activity, including audits, self-assessments, control reviews, compliance checks and readiness reviews across mobilisation and operational service lines.
• Ensure robust management of non-conformities, findings, observations, incidents and corrective/preventive actions, including root cause analysis, assignment of owners, recovery planning and closure verification.
• Provide independent challenge and second-line oversight to delivery teams to test whether controls are operating effectively and whether contractual commitments are being met in practice.
• Maintain and coordinate mobilisation assurance artefacts, including readiness trackers, evidence matrices, dependency logs, gateway reviews and acceptance criteria, ensuring that mobilisation progress is supported by robust evidence and transparent reporting.
• Support the contract leadership team with governance input into service change, process improvement, issue resolution, recovery actions and continuous improvement planning.
• Develop and maintain management information and reporting packs for K  leadership and the client, including dashboards covering audit status, risks, issues, actions, compliance position, quality trends and assurance outcomes, including compiling and presenting summary reports on compliance status, audit outcomes and risk indicators.
• Lead preparation for internal and external audits, client reviews, governance inspections and assurance deep-dives, ensuring traceable evidence and a strong narrative of compliance and control.
• Work with supply chain and subcontract partners to ensure governance, quality and reporting obligations are embedded consistently across all participating organisations.
• Oversee contract business continuity, resilience and incident governance arrangements, ensuring plans are in place, tested where required, and linked to the wider governance framework.
• Promote a culture of quality, ownership, integrity and continuous improvement, providing coaching and guidance to operational teams on governance requirements and good assurance practice.
• Act as the principal point of contact for quality, governance and risk queries within the contract.

• Significant experience in a quality, governance, assurance, risk or compliance leadership role, preferably within complex public-sector, estates, infrastructure or…