Neighbourhood Officer

Salary: 35,249 per annum + 3,715 car allowance
Location: Leatherhead - Hybrid working is available
Contract: Permanent, full-time

We are recruiting for a Neighbourhood Officer to deliver a high quality, resident focused neighbourhood and tenancy management service.

As a Neighbourhood Officer, you will be the key point of contact for residents within your patch, ensuring tenancy conditions are upheld and landlord obligations are met. You will work proactively to manage neighbourhood issues, support residents, and take appropriate enforcement action where required.

• Deliver effective neighbourhood and tenancy management services

• Act as the main contact for residents within your area

• Ensure compliance with tenancy conditions and take enforcement action where necessary

• Manage issues including hoarding, property neglect, unauthorised alterations, access issues, overcrowding and tenancy fraud

• Lead on resident engagement and participation activities

• Manage complaints effectively, ensuring residents feel heard and issues are resolved

• Build strong partnerships with local authorities and statutory/third-sector agencies

• Support initiatives to reduce anti-social behaviour (ASB)

• Carry out tenancy review visits and settling-in visits as required

• At least 2 years experience managing neighbourhoods, tenancies or estates within housing, public sector or commercial settings is essential

• Experience engaging residents and leading resident involvement activities

• Strong communication skills, both written and verbal

• Ability to manage low level and complex ASB cases

• Experience dealing with complaints and finding practical solutions

• Knowledge of housing legislation, health and safety and welfare reform

• Experience investigating tenancy fraud and non-occupation

• IT literate, with experience using Office 365 and housing management systems

• A proactive, organised and solutions-focused approach

• Ability to build effective relationships with residents and external partners

• 5 GCSEs, Grades A-C, including English & Maths or equivalent

• Appointment is subject to a satisfactory DBS check, references and right to work in the UK

• Must be able to drive and have access to own vehicle

This is an excellent opportunity for a housing professional passionate about service delivery, resident engagement and community-focused working.