Customer Revenue Enablement Specialist

About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals to help us grow Phorest faster.

We are looking for a Customer Revenue Enablement Specialist to join our global Revenue Operations team and play a key role in helping our regional teams grow revenue from our existing customers. In this role, you’ll sit at the intersection of Customer Success, Customer Sales, Marketing and Product. Your mission is to help Phorest maximise average bill expansion by making our upsell and cross‑sell teams more effective: clearer targeting, better talk tracks, sharper collateral, stronger outreach, and tighter alignment with customer value.

You’ll work with regional teams to understand how salons, spas and clinics actually use Phorest, where the value gaps are, and what “next best product” looks like for different customer cohorts. You’ll then partner with Customer Marketing, Product, CS and Sales leaders to turn those insights into playbooks, content, tools and training that drive predictable revenue expansion across all regions.

• Support Customer Sales & Success Teams

• Build and maintain upsell / cross‑sell playbooks and sequences for key products (e.g. Payments, SMS, upgrades, add‑ons) across segments and regions.
• Translate product features into clear value stories tied to revenue, efficiency, and client experience outcomes for salons/medspas.
• Define talk tracks, discovery questions, objection handling and proof points for each major expansion path.

• Coordinate regular knowledge share sessions between regional customer sales and CS teams to surface what’s working, common blockers and repeatable plays.
• Capture and standardise best practices into assets that can be rolled out globally.

• Work with Product Marketing, Customer Marketing and regional teams to make sure new products and features are launched with a clear expansion motion into the existing base (who, why, when, how).
• Ensure sales and CS teams understand:
  • ideal customer profile / cohorts for each feature
  • value props and use cases by segment
  • pricing and packaging implications for upgrades.

• Funnel feedback from customer‑facing teams on product blockers, pricing, packaging and objections back to Product and Marketing.
• Help prioritise the insights that have the biggest impact on adoption, expansion and churn prevention.

• Review demos and key customer calls across regions to ensure expansion messaging is accurate, consistent and value‑led.
• Help teams move from “product tours” to consultative conversations rooted in customer goals and product usage data.

• Review demos and key customer calls across regions to ensure expansion messaging is accurate, consistent and value‑led.
• Help teams move from “product tours” to consultative conversations rooted in customer goals and product usage data.

• Identify coaching needs (e.g. outbound mindset, discovery skills, objection handling, renewals vs expansion) and coordinate training using internal experts.
• Establish proof points (metrics, case studies, benchmarks) for each major feature and segment, and train teams on how to use them to close more expansion deals.

• Work with Rev Ops to ensure upsell / cross‑sell teams are making the most of Salesforce and Outreach for existing customer motions.
• Support the design and optimisation of customer expansion sequences in Outreach (inbound and outbound) that are tailored to lifecycle stage, segment and product fit.
• Help define what data and insights (product usage, lifecycle stage, churn risk, propensity indicators) need to be visible in Salesforce for customer‑facing teams.

• Work with Rev Ops to ensure upsell / cross‑sell teams are making the…