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Customer Success Mgr./ CSM Customer Service Rep Bilingual HelpDesk/Support

Strategic Retention & Renewals Specialist

Job in Leatherhead, Surrey County, KT22, England, UK
Listing for: Kingsgate Recruitment
Full Time position
Listed on 2026-05-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading recruitment firm in the UK is seeking a Customer Retention Specialist to enhance relationships with existing clients and drive customer renewals. The role involves proactive engagement via phone and email, identifying potential cancellations, and tailoring solutions to maintain customer loyalty. Applicants should have a minimum of 3 years in customer success, excellent communication skills, and a strong customer-first mindset.

This position is crucial in ensuring long-term satisfaction and engagement within the client base.
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