Customer Service Specialist

About the Role

We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Support Representative
. Based in our Leatherhead office, you’ll be the first point of contact for our customers, providing support, resolving queries, and ensuring every interaction leaves a positive impression.

• Respond to customer enquiries via phone, email, and live chat in a timely and professional manner
• Resolve issues efficiently while maintaining a high level of customer satisfaction
• Update customer records and manage data accurately using our CRM system
• Collaborate with internal teams to ensure smooth resolution of customer concerns
• Identify opportunities to improve processes and enhance the customer experience

• Previous experience in a customer service or administrative role (office-based preferred)
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multitask
• A positive attitude and a genuine desire to help others
• Proficiency in Microsoft Office and CRM systems (training provided)

• A supportive and friendly team environment
• Opportunities for career development and training