Customer Service Representative

Customer Service Representative

Leatherhead, Surrey

Salary: £26,000 per annum

A well-established contractor operating within the social housing and property maintenance sector is looking to recruit enthusiastic and customer-focused Customer Service Agents to join its busy Customer Service Centre based in Leatherhead.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is looking to build a long-term career with a company that invests in its employees through training and career development.

Working Hours

 * £26,000 per annum

* 37.5 hours per week

* 7.5-hour shifts between 7:00am and 8:00pm

* Monday to Sunday, working 5 days out of 7 on a rotating shift pattern

The Role

As a Customer Service Agent, you will be the first point of contact for residents requiring assistance with repairs and maintenance issues within social housing properties.

You will handle inbound telephone enquiries, provide excellent customer service, accurately log repair requests, and keep customers informed throughout the process. Working closely with experienced technical teams, you will help ensure repairs are resolved efficiently while delivering a positive customer experience.

This role would suit someone with excellent communication skills, a positive attitude, and a genuine desire to help people.

Key Responsibilities

* Answer inbound calls from customers in a professional and courteous manner.

* Log repair and maintenance requests accurately.

* Provide updates and reassurance to customers throughout the repair process.

* Liaise with technical teams and operatives to coordinate works.

* Resolve customer queries wherever possible or escalate when required.

* Maintain accurate records using internal systems.

* Deliver a high standard of customer service at all times.

Candidate Requirements

* Previous experience within a customer service or call centre environment is desirable.

* Excellent telephone manner and communication skills.

* Strong organisational and administrative abilities.

* Good IT skills and confidence using multiple systems.

* Ability to remain calm under pressure and manage a varied workload.

* A positive, reliable and professional approach to work.

* Experience with in social housing, maintenance or repairs is advantageous but not essential.

Benefits

* 33 days' annual leave

* Flexible working arrangements

* Excellent opportunities for career progression

* Fully funded training and professional development

* Company pension scheme

* Employee Assistance Programme

* Company sick pay

* Paid volunteering allowance

If you are looking for a secure position with genuine opportunities for career progression, please do not delay. Click ‘Apply Now’ to submit an up-to-date copy of your CV.

Equal Opportunity Employer

Graham Rose is an equal opportunities employer. This vacancy is being advertised by Graham Rose Ltd, operating as a recruitment business and agency