Customer Service & Sales Support Specialist

Position: Customer Service & Sales Support Specialist
Customer Service & Sales Support Specialist

Due to internal promotion and company growth, our client is looking for a proactive, customer-focused individual to join their team.

This is a varied role combining customer service, order processing and sales support with a focus on identifying opportunities to grow sales across their product portfolio.

 * £25,000 to £27,000 (DOE)

* Based in Leatherhead

* 9am – 5:30pm (4pm finish on Friday)

Benefits:

* 25 days holiday plus bank holidays

* Car parking

* Life Insurance after probationary period

* Healthcare after 3 years’ service

* Pension scheme

* Opportunities for career progression

Job Description:

Customer Service

* Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.

* Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.

* Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.

* Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.

* Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.

* Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives.

Sales Support & Lead Follow-Up

* Proactively identify opportunities to upsell and cross-sell products and services across their portfolio when dealing with customer enquiries and processing orders.

* Follow up on leads generated through marketing campaigns, engaging with prospective and existing customers to understand their requirements and identify potential sales opportunities.

* Work closely with Business Development Managers, sharing leads, customer insights and opportunities to support sales conversion.

* Recognise customer needs and confidently recommend relevant products or services where appropriate.

Person Specification:

* Previous experience in a customer service role

* A friendly, articulate and professional manner, with confidence communicating over the telephone.

* Excellent written and verbal communication skills.

* A positive, proactive and motivated approach, with a genuine commitment to delivering excellent customer service.

* Strong organisational skills, excellent attention to detail and the ability to manage competing priorities.

* Good working knowledge of Microsoft Office, particularly Word and Excel.

* A flexible, hands-on approach and the willingness to get involved in a variety of tasks and projects.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not bee contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer