M&E Operational Planner

M&E Operational Planner

Location: Leatherhead

Hours: 37.5 hours a week / Monday-Friday

Salary: Salary Up to £31,531.50 DOE + benefits including free parking

We are looking for an organised and forward-thinking M&E Operational Planner to join our clients expanding team at their Head Office in Leatherhead.

You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance.

• Allocate and schedule daily work orders based on priority and availability
• Balance engineer workloads (12+ jobs per day per engineer)
• Review completed jobs and arrange return visits where needed
• Proactively manage risks to SLAsResource Coordination

• Monitor engineer availability and identify capacity gaps
• Escalate concerns to Field Operations Managers (FOMs)
• Adjust schedules in response to operational needs
  
  Communication & Stakeholder Liaison

• Liaise with engineers, FOMs and internal teams
• Resolve scheduling conflicts and competing priorities
• Communicate appointment changes or delays to tenants professionally

• Track engineer progress throughout the day
• Maintain accurate records in Business Central (BC)
• Identify opportunities to improve planning processes

• Experience planning workloads in high-volume operational environments
• Ability to manage competing priorities under pressure
• Strong organisational and problem‑solving skills
• Excellent communication skills
• Experience using CRM or workforce management systems
• High attention to detail
• GCSEs (or equivalent) in English and Maths
• Planning or operations qualification
• First Aid, Fire Warden or Display Screen training
• Experience in process improvement or trend analysis

• SLAs are protected through proactive planning
• Operational risks are identified early and managed effectively
• Engineers and managers trust your judgement
• Planning processes continuously improve

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

KW15660