Senior Pension Administrator

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency and enhance financial security.

We are looking for an experienced Pensions Administrator to support clients and scheme members with complex queries and calculations. The role is based in Leatherhead on a hybrid working basis.

• Communicate with clients and scheme members on complex queries via letter, email and telephone.
• Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
• Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non‑automated manual/system processes across a wide range of member or scheme events.
• Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
• Ensure errors, omissions and complaints are handled as per agreed procedures and within appropriate timescales.
• Monitor project income and work with your manager to ensure client projects are delivered on plan and to budget.
• Identify opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified, costs calculated and confirmed.
• Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon their implications.

• Experience liaising with clients and trustees.
• Ability to perform complex pension calculations and peer review other calculations to a high standard of accuracy.
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• In‑depth knowledge of UK pensions legislation.
• Good communication skills, both written and verbal.
• Strong analytical and problem‑solving skills.
• Ability to analyse and improve processes.
• Relevant professional qualification (e.g., PMI) – desirable.

Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.