Credit Controller – Full Time – Ashtead

Credit Controller

Location:

Ashtead

Job Type: Temporary

Duration of booking:
Expected to last 3 months with possible extension

Proposed start date:
September 2026

Pay Rates:
Up to £16 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm

Sector:
Healthcare

Based:
Office / Hospital

We are seeking an experienced, detail-oriented Credit Controller to join our Finance team. In this role, you will be responsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third-party payers. You will play a crucial role in maintaining a healthy debtors’ ledger, resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes.

• Debt Collection & Account Management
  • Ledger Control:
    Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors’ ledger.
  • Overdue Accounts:
    Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies.
  • Escalations:
    Manage complex debt recovery accounts, including making decisions on legal referrals following internal protocols.
• Stakeholder Liaison & Customer Service
  • Query Resolution:
    Liaise with patients, insurance companies, and NHS Shared Business Services to resolve billing queries and disputes in a prompt, empathetic, and professional manner.
  • Cross-Team
    
    Collaboration:
    
    Work closely with the billing team and site-based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments.
  • Customer Care:
    Consistently deliver high-quality customer service during all inbound and outbound communication.
• Reporting & Reconciliations
  • Account Reconciliation:
    Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed.
  • Management Reporting:
    Prepare and present regular reports on debtor status, bad debt provisions, and collection performance to senior management.
• Systems, Process Improvement & Compliance
  • Record Keeping:
    Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems.
  • Process Improvement:
    Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices.
  • Compliance & Audits:
    Ensure strict adherence to data protection and confidentiality regulations (e.g., GDPR), assist with audits, and supply requested documentation.
  • Team Support:
    Provide general assistance and support to colleagues across the broader Finance team as required.

• Experience:
  
  Proven experience working within a Credit Control environment (healthcare or NHS-related sector experience is advantageous).
• Technical
  
  Skills:
  
  Sound numerical and computer literacy, including intermediate-to-advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems.
• Communication & Negotiation:
  Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer-centric approach.
• Attention to Detail:
  Excellent accuracy and a meticulous approach to record-keeping and reconciliations.
• Workload Management:
  Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure.

CVlib

Salary: £16/hour

Job Type: Permanent

Location: Leatherhead