IT Integration & Support Analyst

OUTCO is one of the UK’s market leaders in outdoor estate management, dedicated to protecting, maintaining, and enhancing outdoor estate infrastructure. We deliver a full range of specialist winter, grounds, and asset maintenance services to commercial properties nationwide. As the first provider of a complete end-to-end estate compliance solution powered by smart technology, we combine expertise and innovation to keep our clients’ estates safe, compliant, and looking their best all year round.

Location: Remote: WFH and occasional Office locations

We are looking for a motivated, detail-oriented and methodical IT Integration & Support Analyst to join our IT Department on a permanent basis from April 2026.

The successful candidate’s responsibilities will include:

• Provide 2nd/3rd line support and act as an escalation point for complex issues.
• Troubleshoot and resolve hardware, software, network, and telephony incidents.
• Assist with rollout and standardisation of OUTCO platforms and devices.
• Maintain clear documentation for integrations, site setups, and key systems.

• Support IT due-diligence and onboarding activities for new business units.
• Assess existing IT environments and identify gaps against OUTCO standards.
• Execute integration activities (systems, users, security, hardware, networks).
• Work closely with local teams and third-party suppliers to deliver smooth transitions.
• Ensure minimal disruption to business operations during integration.
• Support user education and adoption of OUTCO processes.
• Support IT projects across infrastructure, security, applications, and operations.
• Identify improvement opportunities and help implement more efficient IT processes.
• Take ownership of delegated work streams and deliver them end-to-end.

To be successful in the role, you are to possess the below knowledge and skills.

• Proven experience in a broad, hands‑on IT support / infrastructure role.
• Strong knowledge of Microsoft environments (M365, Windows, Azure AD/Entra, Intune or similar).
• Experience supporting multi-site organisations or distributed user bases.
• Practical understanding of IT security, policy implementation, and standardisation.
• Ability to manage and deliver small-to-mid sized IT work streams independently.
• Excellent communication skills with the ability to engage stakeholders at all levels.
• Highly organised, proactive, and able to operate with autonomy.
• Full UK driving licence (UK travel required).
• Experience integrating and consolidating applications.
• Experience in supporting and migrating Sage accounts packages.
• Familiarity with Dynamics 365, 3CX, or similar CRM & telephony systems.
• Experience working on IT projects and SDLC.
• Good understanding of network design and troubleshooting across sites.

• 25 days annual leave (pro rata based on joining date), in addition to bank and public holidays.
• Hybrid working.
• Volunteering days.
• Career development and training opportunities.
• Salary Sacrifice Company Pension Scheme.
• Salary Sacrifice Car Scheme.
• Company Employee Assistance Programme.
• GP24 – access to 24/7 GP appointments and advice.
• Death in Service benefit.
• OUTCO Inspire via Reward Gateway for discounted shopping.