Digital Service Project Manager

• Plan, coordinate and deliver Digital & AI projects from initiation through closure
• Ensure projects meet agreed scope, schedule, quality and budget
• Work closely with technical teams, stakeholders and delivery partners
• Ensure compliance with governance, security and assurance requirements
• Develop and maintain project plans, schedules, milestones and dependency maps
• Coordinate multidisciplinary teams, stakeholders and delivery partners
• Manage project risks, issues, dependencies, actions and decision logs
• Monitor progress against scope, schedule, budget and quality targets
• Prepare project status reports, governance updates and assurance evidence
• Support release planning, testing, implementation planning and project handovers
• Facilitate communication between technical and non-technical stakeholders
• Coordinate continuous improvement through lessons learned, retrospectives and best-practice sharing
• Support benefits tracking and delivery confidence reporting

• Demonstrable experience managing digital, technology, data, automation or business change projects
• Good knowledge of project management methods, governance, scheduling, risk management and reporting practices
• Experience managing project risks, issues, dependencies, actions and decisions in a structured and transparent way
• Ability to coordinate multidisciplinary teams and third-party suppliers to deliver agreed outcomes
• Effective stakeholder management and communication skills
• Experience working within regulated, assurance-led or quality-managed environments
• Understanding of agile, hybrid and waterfall delivery methodologies
• Relevant project management qualification or equivalent experience, such as PRINCE2 Practitioner, APM PMQ, AgilePM or similar
• Effective written and verbal communication abilities
• Good organisational skills with the ability to manage multiple priorities and deliverables
• Experience managing Digital & AI programmes or portfolios
• Knowledge of software, data platform, automation or AI delivery environments
• Experience working with external suppliers and delivery partners
• Experience supporting governance reviews, audits or assurance activities
• Knowledge of benefits realisation and delivery confidence reporting
• Experience contributing to project management improvement initiatives and best practice development
• Exposure to security, risk and compliance requirements within digital or technology projects
• Experience mentoring or supporting less experienced project professionals
• Familiarity with project management tools, reporting frameworks and governance processes
• Experience with in consultancy, engineering or other professional services environments
• Must be able to satisfy clearance criteria for UK National Security Vetting
• Must undergo pre-employment screening

Demonstrates expertise in managing Digital & AI projects, ensuring compliance with governance and quality standards while effectively coordinating multidisciplinary teams and stakeholders. Proficient in project management methodologies, risk management, and delivering projects within regulated environments.

• Digital & AI Project Management
• Agile, Hybrid, and Waterfall Methodologies
• PRINCE2 Practitioner or Equivalent
• Stakeholder Management
• Risk Management

• Project Management
• Risk Management
• Scheduling
• Governance
• Benefits Realisation
• Reporting Practices
• Dependency Management
• Quality Assurance
• Automation
• Data Management

• Effective Communication
• Organisational Skills
• Team Coordination
• Mentoring
• Continuous Improvement

• PRINCE2 Practitioner
• APM PMQ
• AgilePM

• Regulated Environments
• Assurance-led
• Quality-managed
• Consultancy
• Professional Services

• Project Management Tools
• Reporting Frameworks
• Governance Processes
• Digital Platforms
• AI Delivery Environments