Neighbourhood Night Caretaker

Overall Purpose

To ensure the safety, security, and smooth running of the neighbourhood during night hours by delivering a visible on‑site presence, responding to incidents, and supporting residents with professionalism and care. The Night Caretaker plays a critical role in maintaining building standards, monitoring compliance, and acting as a first point of contact for residents overnight, helping to create a safe, secure, and welcoming living environment that reflects Get Living’s commitment to exceptional service and community living.

3 days on and 3 days off, 19:00 to 07:00.

• Internal: Neighbourhood Manager, Leatherhead site team, central office support teams.
• External: Residents, guests and third‑party suppliers and contractors.

• The overnight point of contact for residents, delivering a high standard of customer service, concierge‑style support, and fostering a safe, welcoming environment.
• Engage positively with residents during night hours, offering assistance, resolving minor issues, and promoting a sense of community and care.
• As Fire Marshal, respond appropriately to alarms and emergencies, following procedures and supporting safe evacuation of residents if required.
• Conduct basic maintenance tasks, resolve issues promptly or escalated to the daytime team as needed.
• Maintain cleanliness and presentation across The Oakgate buildings by carrying out regular internal and external cleaning of communal areas, ensuring the estate remains clean, safe, and well‑presented at all times.
• Undertake deep cleaning of apartments, shared spaces, and on‑site offices as required, including vacuuming, sweeping, mopping, dusting, and polishing all surfaces and finishes.
• Ensure daily cleaning of front entrances, doors, handrails, light fittings, paintwork, decorative features.
• Clean and inspect lifts thoroughly, including the floors, walls, mirrors, buttons, and fittings to maintain a high standard of presentation.
• Clean and inspect communal windows, ledges, skirting boards, stairways, corridors, and shared spaces, ensuring consistently high standards.
• Conduct daily inspections of communal areas to identify and report issues such as lighting faults, damage, cleanliness concerns, or safety risks.
• Operate and maintain cleaning equipment, including industrial vacuum cleaners for both hard and carpeted flooring.
• Complete specialist cleaning tasks including washing walls, doors, woodwork, partitions, and windows using appropriate reach–and–wash equipment.
• Clean and maintain soft furnishings including rugs, carpets, and upholstered furniture using supplied and approved cleaning equipment and products.
• Perform additional floor care as required, including scrubbing, waxing, and polishing.
• Manage and maintain cleaning supplies, consumables, and equipment, ensuring adequate stock levels and proper use and storage.
• Comply with COSHH regulations when handling cleaning chemicals, ensuring appropriate PPE is worn, hazards are reported, and required training is completed.
• Support a safe and compliant working environment by following all Health & Safety policies, reporting hazards, and participating in any required training.

• Experience of working in a residential setting.
• COSHH Training.
• Customer Service experience.
• Basic maintenance skills.
• Operation of commercial cleaning equipment.

• High level of attention to detail.
• Excellent interpersonal and communication skills, both written and verbal, in order to interact with residents clearly and professionally.
• The ability to work both alone and as part of a team.

• Respect – Helps build trust and stronger relationships.
• Integrity – Acting with honesty and accountability.
• Togetherness – Strengthens teamwork and helps us face challenges side by side.
• Excellence – Inspires us to push boundaries and deliver outstanding results.
• Innovation – Be adaptable to evolve in a changing world.

We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment…