Road Operations Lead - M25

About the role

This role is to deliver all on-road operations to keep the network safe.

On-Road Operations Lead you will be responsible to:

• Lead a multidisciplinary team, fostering a collaborative and high-performance culture.
• Respond to incidents on the network.
• Meet contractual incident response times 24/7 through management of ISU & ERT resources.
• Deliver maintenance activity when not responding to incidents (MRT).
• Deliver daily ISU patrols.
• Capture accurate asset and network data.
• Deliver winter service on network.
• Identify and realise opportunities for cost and schedule savings through improved planning processes and technology integration.
• Ensure alignment of operational activities with CPS strategy and objectives.

Can be based at Dartford, Leatherhead or South Mimms depots.

• Lead a multidisciplinary team, fostering a collaborative and high-performance culture.

Leading our team of Incident Support Units (ISUs) operate 24/7 across the network carrying out safety patrols, responding to incidents and making-safe critical defects. CPS operates to contractual obligations on timescales to attend incidents and mitigate hazards, which are reported on to the client, and carry penalities (including financial).

Our team of Emergency Response Teams (ERTs) operate 24/7 across the network ready to respond to larger scale incidents, often those that are more complex and/or protracted in nature. These teams are highly trained and can complete full Chapter 8 Traffic Management closures, and barrier repairs.

Managing all aspects of CPS’ winter service obligations, including ensuring resources of labour, plant and materials are available and optimisied. The service is run across 27 pre-defined routes, and a daily intervention decision is made based on weather intelligence. Responsibility includes client liaison and reporting, as well as budgetary accountability.

• Promote a culture of health, safety, and wellbeing within the team.
• Encourage professional development and continuous learning to enhance team capabilities.
• Ensure alignment of operational activities with CPS strategy and objectives.
• Build and maintain strong collaborative relationships with stakeholders, including Connect Plus Framework Contractors, third parties, major project teams, and National Highways.
• Communicate operational performance and strategic initiatives to senior stakeholders, National Highways, and external partners.
• Drive continuous improvement to enhance operational efficiency and effectiveness.
• Produce high-quality monthly management reports on operational performance, presenting findings to internal and external stakeholders.
• Participate in regular Health, safety, and wellbeing site visits.

Qualifications / skills / experience:

• Technical background with considerable experience in managing large-scale operational functions.
• Proven experience in operational response best practices.
• Demonstrated ability to lead and motivate multidisciplinary teams.
• Excellent collaborative communication and stakeholder management skills, particularly with Framework Contractors, third parties, major projects, and National Highways.
• Strong business acumen with experience in interpreting and influencing operational contracts.
• Experience working in highways or a DBFO/PFI environment is highly desirable.
• Commercial understanding and budgetary control experience.
• Understanding of lean principles and evidence of successful implementation in previous roles.
• Experience of leading Employee Relations cases.
• Deep understanding of Health, Safety & Wellbeing issues.
• Experience of leading safety incident investigations.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and…