Event Management Lead - Maternity Leave Cover (Health Care

Event Management Lead - Maternity Leave Cover (Health Care)

Leatherhead, England, United Kingdom

At Jack Morton, we design and build
head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients
unlock the full value of experiences
by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one.We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience with out limits—in your work, your growth, and your impact.

Reporting to:
Ops Lead / Snr Operations Lead Team:
Life Sciences

Job purpose:

To oversee the successful execution of all project and event delivery and manage the assigned team. Ensure implementation of best practices and procedures within the operations structure, guaranteeing we deliver operational excellence in everything we do. To work with the leadership team to support cohesiveness, motivation and foster a proactive coaching environment within the operations team.

This role plays a pivotal role in orchestrating and executing pharmaceutical events, including congresses, investigator meetings, and advisory boards. This position demands a strategic thinker, effective communicator, and meticulous organiser with a proven track record in the Life Sciences and pharmaceutical events industry.

Key responsibilities and accountabilities:

Client Management

• Attend client meetings, calls and reviews on a regular basis or as required.
• Prepare appropriate statistical information and reports.
• Provide oversight support to team on key agreed SLAs/ KPIs and ability to suggest recommendations/ solutions if these are not met to minimise financial impact to Touch.
• Attend F2F meetings with clients.
• You will oversee the full book of work and be accountable for all project specific delivery elements within congresses and events.
• Support with planning and development of all project/ event activities in partnership with Account Leads.
• Oversee the assigned project team, providing guidance and support to foster a collaborative and motivated environment.
• Work closely with the team to enhance their delivery efforts.
• Ensure the implementation of best practices and procedures within the operations structure, striving for operational excellence in all aspects of project delivery.
• Ensure all client-specific SLAs and process requirements are included in the management of the project where required.
• Work with the Senior Ops Lead/Ops Lead & Governance Lead to enhance and revise operations policies, procedures to update and revise, to ensure the ongoing successful delivery of all projects/ events.
• Manage and implement client and Impact XM (all service areas) project objectives, ensuring initial team briefings take place and ongoing project meetings are implemented as and when required to ensure profitable and successful delivery of all events within agreed time frames.
• Evaluate each programme for effective scope management.
• Manage, update and train the team in the completion of operational Impact XM process within the PROJECT LAB 360 to ensure projects are delivered efficiently and within appropriate timelines.
• Ensure events are delivered within budget and meet expectations.
• Support Governance and Training lead with lunch and learns/ training when new processes are received/ refresher training is required.
• Attend onsite events where applicable to ensure we are delivering to the highest standards.

Event Responsibility

• Lead and direct highly complex projects ensuring the highest quality standards are upheld throughout the project’s life cycle, with minimal supervision.
• Full comprehension of the scope and project objectives and establish clear roles and responsibilities for…