Head of Heat Assets

The Head of Heat Assets is responsible for the safe, efficient, compliant, and commercially effective operation of district heating, district cooling, energy centre, and associated network assets across a portfolio of developments.

The role has overall accountability for operational performance, faults and maintenance delivery, subcontractor management, asset lifecycle planning, operational profitability, regulatory compliance, customer service performance, and continuous improvement of heat and cooling infrastructure.

The position leads internal operations teams and external service providers to ensure network reliability, maximise asset availability and efficiency, optimise operational expenditure, and deliver long-term asset value.

The role will also provide technical support for our Commercial Team to identify and maximise asset adoption opportunities.

• Provide strategic and operational leadership for the operation of energy centres and energy generation assets, district heating networks, district cooling systems, heat pumps, thermal storage, and associated utility infrastructure including plant and customer metering and heat interface units.
• Ensure the safe, reliable, and efficient operation of all heat and cooling assets across multiple developments and sites.
• Develop and implement operational strategies that maximise asset performance, lifecycle value, and customer satisfaction.
• Establish and monitor asset performance standards and operational procedures.
• Lead incident management, emergency response, business continuity, and recovery planning activities.

• Manage compliance with our heating and cooling supply standards.
• Lead initiatives to improve customer satisfaction and engagement across heat network services.
• Act as the primary escalation point for operational issues, ensuring timely resolution and communication.
• Collaborate with customer service teams to develop and implement service standards and feedback mechanisms.

• Ensure that safe, complaint and efficient heat network assets are installed correctly and meet design, regulatory and operational specifications.
• Work closely with project delivery teams to review designs, installation plans, and commissioning processes to ensure smooth and seamless handovers from delivery to operations.
• Active engagement in post-installation and asset inspections and acceptance processes to verify asset readiness and performance including all compliance, completions and records assurance.

• Direct all planned, preventative, predictive, and reactive maintenance activities.
• Ensure maintenance programmes support asset reliability, availability, and performance objectives.
• Oversee maintenance budgets and ensure value for money from maintenance activities.
• Manage maintenance contractors, specialist service providers, utilities partners, and other subcontractors.
• Establish and monitor contractor performance against KPIs, SLAs, and contractual obligations.
• Conduct regular performance reviews and audits of service providers.

• Own the monitoring, reporting, and improvement of heating and cooling system efficiency metrics.
• Ensure compliance with applicable regulations, environmental permits, heat network requirements, carbon reduction targets, and industry best practices.

Monitor and optimise key operational metrics including:

• Network efficiency
• Customer supply continuity
• Return temperatures
• System pressures and performance

• Lead the development and implementation of Asset Management Plans for all operational developments.
• Establish long-term lifecycle investment strategies…