Customer Service Administrator

Customer Service - Administration - Warehouse/Stock/Packaging

This is a super 14 Month Contract to work for a market leading SME!

• To deliver an excellent Customer Services service to clients as part of a close team that covers all aspects of customer services for our UK client base (internal and external). Ensure all work is processed in a timely manner to meet all customer requirements and following Company procedures. Assist in other departments from time-to-time where necessary.
• Answer inbound telephone calls
• Gather all information required to set up new customers on the computer system and maintain accurate price lists on the system
• Deal with customer enquiries directly or coordinate a response from the appropriate departments or employees
• Liaise with other departments to improve internal communication
• Gather initial information for and log any incidents/customer complaints
• Process sales orders up to and including invoice, and inform management of any changes to the delivery schedule
• Generate documentation such as order acknowledgements, delivery notes and packing lists etc as required
• Create works orders and pick stock for set building requirements
• Ship and track products as required and liaise with clients, distributors and sales representatives where necessary
• Maintain UK consignment stock records
• Ensure all stock transactions are carried out as required to ensure accurate stock at all times
• Perform regular cycle counts in accordance with Company Policies
• Inspect instrumentation for functionality, missing parts and cleanliness using approved checklists
• Check stock and package in Warehouse (with some lifting on and off shelving)

We are looking for someone who works well as part of a team, whilst using initiative

• Good eye for detail
• Quick and keen to pick up new processes and procedures
• Excellent telephone manner
• Highly organised and able to manage workload
• Excellent communication skills, both written and verbal
• IT Literate with EXCEL

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.