Engineering Manager - Salon Operations

Overview

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

We are looking for a new Engineering Manager to join our Integrations & Partnerships team within the Salon Ops Group. You will join a team who are responsible for building and maintaining Phorest’s partnership platform by implementing integrations and exposing Phorest’s capabilities through our API. This empowers developers, partners, and clients to innovate, create new solutions, and drive growth within our ecosystem.

For this role, you will have the opportunity to be hands-on but instinctively focus on ensuring your team is set up for success first by removing any blockers. You will be a key member of this team, collaborating with the other engineers and facilitating the day-to-day running of the team. You will be responsible for growing, coaching and motivating a team of engineers to reach their own, and in turn Phorest’s goals.

You will work closely with the Product Manager and Designer on the team to shape the strategy and also collaborate with other teams where there is a crossover of domains.

This is an exciting opportunity for someone who wants a new challenge, where you’ll bring your experience to a supportive, growth mindset environment that will enable us to achieve our goals. You will join a multidisciplinary group of technology, product and design folks in building the future of the hair and beauty industry.

• You will be responsible for leading the Integrations & Partnerships Engineering team within the Salon Ops domain of our product, including their overall health, productivity and impact.

• You will work with Engineering Managers, Product Leads and other key stakeholders to understand and shape the overarching strategy.

• You will work with your team to ensure an appropriate balance of new capabilities and technical maintenance is being carried out within each development cycle so that the technical health of the platform is conserved as the platform evolves

• Help identify bottlenecks within the team, improve working processes, and ensure software delivery best practices are being used to our advantage

• You will be responsible for tracking the progress outwards to the wider teams, ensuring new capabilities are released on time and to the required quality standards

• You will champion the observability strategy within your team ensuring relevant service level objectives(SLOs) are set to measure and improve the system’s reliability. Your team will have the correct monitoring tooling in place and proactively identify and address issues.

• Drive a culture of quality within the team by establishing rigorous processes and methodologies. This will include maintaining high code quality standards, defining and implementing automated testing strategies and ensuring comprehensive test coverage for both new features and existing functionality.

• There is going to be hands-on work here, as a leader of this team you are going to need to understand how things work, there will be times when you will need to contribute to the team's work, review code and support them in designing and building complex distributed systems. You’ll help guide your team to design technical solutions that are appropriate in terms of scale,…