Engineering Manager

About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Phorest is expanding its Payments solutions, delivering both online and in-store payment experiences to thousands of businesses daily. As an Engineering Manager, you will lead one of the teams within the Pay Pillar, which currently consists of three teams. Your expertise in delivering high-quality, reliable fintech products will play a key role in scaling and improving our payments infrastructure.

Your primary responsibility will be to grow, coach, and motivate a team of engineers, helping them achieve their individual goals while driving Phorest’s broader objectives. While you’ll have opportunities to be hands‑on, your main focus will be on setting your team up for success, removing blockers, and enabling smooth execution. You’ll work closely with the Head of Engineering and Product team to define the team’s strategy while also collaborating with other teams where domains overlap.

Additionally, you should have experience in establishing effective escalation processes for production issues, fostering operational excellence, championing observability, and promoting efficient time management within the team. Your leadership will be essential in maintaining a stable, scalable, and innovative payment ecosystem at Phorest.

• Lead, mentor, and develop an engineering team within the Pay Pillar.
• Foster a culture of continuous learning, personal growth, and open communication to enhance team engagement and performance.
• Actively participate in recruiting, onboarding, and building a diverse and inclusive team.

• Provide strong technical guidance, ensuring best practices, scalability, and maintainability in all solutions.
• Work closely with the Principal Engineer to prioritize and address technical challenges effectively.
• Contribute hands‑on where needed—reviewing code, supporting system design, and guiding the team in building complex distributed systems.

• Partner with Product Managers, Designers, and other Engineering teams to deliver cohesive, high‑quality solutions.
• Ensure technical solutions align with business goals and provide seamless payment experiences for our clients.

• Champion the observability strategy, ensuring service level objectives (SLOs) are defined and met.
• Implement robust monitoring tools to proactively detect and address system issues.
• Establish effective escalation processes and advocate for operational excellence within the team.

• Drive the execution of key technical projects, ensuring timely delivery while maintaining quality.
• Identify bottlenecks, improve processes, and ensure the team follows software delivery best practices.
• Regularly report to the Senior Engineering Manager on progress, strategy, and team challenges requiring support.

• 2+ years demonstrated impact in a similar leadership role, at scale and having direct reports.
• Bachelor's Degree in Computer Science or a similar related field.
• Strong proficiency and 5 years of professional experience with object-oriented software design (for example Java, Kotlin, Ruby).
• Experience designing scalable resilient solutions ideally in fintech domain.
• The ability to collaboratively lead the evolution of your team’s strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way.
• You should be comfortable coaching team members. You will communicate expectations clearly and deliver individual feedback frequently.
• You have a proven history of…