Sr. Teller; level 2

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Integrity. Dedicated Service. Financial Solutions. Anytime, Anywhere.

As a member-owned financial cooperative, our mission is:

• To provide financial products and services in a professional, friendly and convenient atmosphere through innovation, technology and cost effective products.
• To encourage and educate our members in methods to manage and control their financial well-being.
• To apply safe and sound financial management policies that insure the Credit Union's continued growth, by maintaining adequate operating controls, capital reserves and liquidity at all times.

The vision of Frontier Community Credit Union is to be the primary financial institution of our members.

People Helping People

It is what we do at Frontier Community Credit Union. We are looking for a service-oriented individual to fill our
Sr. Teller position at our Leavenworth location. If you enjoy helping people and are comfortable working in a busy branch,we encourage you to apply and become part of the movement!

Under general supervision and in accordance with established policies, procedures, systems, and state and federal regulations, provides timely and courteous service to credit union members, including, but not limited to: general account information, account transactions, cross-selling credit union products and services, and maintenance and routine to complex problem resolution. Work involves constant, direct interaction with credit union members and potential members and requires the ability to accurately record information and communicate effectively.

Ensures smooth teller-area operations, workflow, and tasks. Mentors other tellers and assists the Teller Manager and Branch Manager.

• Performs routine and advanced member transactions including deposits, withdrawals, loan payments, transfers, and check cashing with exceptional member service. Maintains and projects the credit union's professional reputation. Maintains privacy of member account information.
• Demonstrates understanding of all credit union services, operational policies and procedures and is able to communicate this knowledge effectively to other staff and members. Processes financial transactions and deepens member relationships by cross-selling products and services. Leads by example in achieving individual- and team-based referral goals.
• Assists in mentoring and training tellers, alerting the Branch or Teller Supervisor to performance and training needs. Aids tellers with balancing problems and other operational concerns.
• Opens and closes teller terminal daily, accounts for cash assigned, received, and disbursed. Assists with ordering cash, supplying cash as needed, and removing cash to the vault to reduce drawer limits when appropriate, and helps balance thevault daily. Performs procedures for opening and closing of operations, including vault, alarm and door duties.
• Participates in community and civic events to promote awareness of the credit union in the community.
• Other duties as assigned.

Up to six months of similar or related experience.

A high school education or GED.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before employees of organization, as well as to members, vendors and other external persons. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry for efficient balancing.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the capability to deal with problems involving several…