Telecommunications Specialist

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Position Description

Position Title: Telecommunications Specialist

Department: Police

Division: Communications

FLSA: Non-Exempt

Retirement: KPERS

Effective Date: December 15, 2016

GENERAL PURPOSE

Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records, and assisting in the administration of the standard operating procedures of the Telecommunications Center.

SUPERVISION RECEIVED

Works under the limited supervision of the Communications Supervisor and/or Sergeant.

SUPERVISION EXERCISED

None.

• Receives and responds to incoming routine and emergency telephone, including all 911 calls; gathers needed information from caller to determine the nature and location of the call; establishes a priority for the call; dispatches police, fire, ambulance or combinations in accordance with established procedures.
• Frequently required to make quick independent judgments based on the information provided to prevent loss of property or life.
• Responds to public inquiries and complaints; dispatches appropriate units to handle non-emergency calls.
• Maintains status and location of police and fire units; directs additional personnel or equipment as needed; maintains contact with units on assignment and personnel from other agencies when required.
• Monitors and operates radio frequencies for police, fire, public works, local government and Leavenworth County Sheriff's Department; determines proper course of action from received transmissions; transmits routing and emergency radio messages accordingly; provides telephonic support to units at incident scenes.
• Activates alert tone for police unit emergency response when appropriate.
• Initiates all Fire Department informational and emergency calls with the appropriate paging tone.
• Provides fire department with needed information to handle incidents, including cross-street and hydrant information.
• Monitors NAWAS for severe weather and makes appropriate announcements to law enforcement and civilian personnel; notifies school superintendent to aid in school cancellation decisions.
• Coordinates received information with other agencies and city departments or divisions for non-emergency incidents such as animal calls, defective signal lights, missing or damaged traffic control devices.
• Responds on computer to requests from national, state, county or occasionally international law enforcement agencies for information concerning status of persons, vehicles and other property entered into databases; provides specific registration, license status and warrant information.
• Maintains the telecommunications center work area and equipment in clean and working condition.
• Inputs into computer system municipal court warrants; maintains file of original copies removed upon warrant served or vacated.
• Maintains temporary and permanent protection order files that are in effect.
• Composes, types and edits correspondence, reports, memoranda and other materials requiring judgment; inputs data to standard office and department forms; makes simple postings to various reports.
• Performs record keeping work maintaining dispatch logs.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Government Administration

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