Site Lead​/LMS Trainer

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Full-time Regular FT LEAVNWRTH, KS, US

11 days ago Requisition

Salary Range: $75,000.00 To $95,000.00 Annually

Work Hours Core

Hours:

Mon-Fri | Full Coverage:

Clearance Tier 1 (T1) Suitability - U.S. Citizenship required

The Site Lead / LMS Trainer serves as the primary point of contact and on-site manager for all contract activities supporting the Command and General Staff College (CGSC) Learning Management System. This role combines day-to-day operational leadership of the help desk team with responsibility for delivering quarterly training to CGSC staff and faculty on the Canvas/ASU Ecosystem platform.

• Minimum five (5) years of hands-on experience with Canvas LMS systems
• Demonstrated experience leading or supervising small teams
• U.S. Citizenship (required for NIPRNET access)
• Ability to obtain and maintain a favorable Tier 1 (T1) suitability/background check
• Strong written and verbal communication skills
• Experience developing or delivering technical training is strongly preferred

• Serve as the primary contractor representative for all daily operational matters
• Maintain full authority to act on behalf of the contractor during contract performance
• Ensure stability and continuity of the help desk workforce
• Attend post-award conferences, quarterly in-progress reviews (IPRs), and all Government-requested meetings
• Report issues or potential performance problems to the COR within 8 working hours (verbal) and 3 business days (written)

• Conduct a minimum of one (1) instructor-led training session per quarter for CGSC staff and faculty on the ASU Ecosystem/Canvas platform
• Deliver a faculty refresher training session prior to the start of each Academic Year (typically July-August)
• Update all training materials electronically at least every three (3) months and as needed to reflect system changes
• Provide all training materials to CGSC personnel following each training event
• Coordinate with the COR for training dates, times, and locations; reschedule any missed trainings within 3 days

• Develop and maintain a Quality Control Plan (QCP) submitted within 10 business days of contract award
• Submit and maintain the Continuity of Operations Plan (COOP) within 10 days of Performance Start Date
• Provide user manuals and quick reference guides within 30 days of Performance Start Date; review quarterly
• Provide monthly ticket statistics reports to the COR in the format specified
• Maintain and submit Installation Pass Log within 5 calendar days of award; update as required

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