IT Specialist

IT Specialist I: The City of Leavenworth is seeking qualified, motivated applicants to serve as the primary frontline technical support resource for all City Departments, facilities, and end users. This position is responsible for helpdesk ticket resolution, endpoint provisioning and troubleshooting, audio/visual systems support for public and administrative meetings, user onboarding/offboarding, and basic enterprise system maintenance.

Minimum Qualifications: High school diploma or GED equivalent supplemented by two (2) years of hands-on experience in technical support, helpdesk ticketing, computer hardware troubleshooting, and Windows endpoint administration OR an associate degree in Computer Science, Information Systems, Network Technology or a closely related field supplemented by one (1) year of professional desktop/helpdesk support experience OR any equivalent combination of formal vocational training, industry certifications, and direct hands-on IT support experience.

Applicants must also possess a valid driver's license and must successfully pass a comprehensive background investigation, fingerprinting, and state/national security clearance to achieve and maintain CJIS/NCIC compliance.